Sr. Communications & Digital Support Analyst at Breakforth Solutions Inc – Washington, District of Columbia

BreakForth Solutions is seeking a Senior Communications and Digital Support Analyst to join our team of dynamic professionals. We offer 100% paid medical benefits for the employee and a host of other amazing benefits. Please apply today!

Position Information:

BreakForth Solutions is seeking an experienced Senior Communications and Digital Support Analyst to support the effort of the team supporting our federal customer’s Office of the Chief Information Officer (OCIO) in systems and strategic communications, as well as executing digital experience initiatives. The candidate should have experience in providing support across a range of systems and strategic communications deliverables and supporting programmatic initiatives. Experience working in Federal IT organizations is preferred.

Essential Functions

This role will be responsible for performing tasks such as but not limited to:

Communications Support

• Develop, format, and disseminate systems and services communications, including notifications related to planned maintenance, outages, service changes, and restorations.
• Coordinate daily communications with IT service owners and the Service Desk to ensure accurate,timely, and customer-appropriate messaging.
• Ensure communications adhere to established branding, accessibility (Section 508), and enterprise messaging standards.
• Maintain templates and standardized formats for recurring IT service communications.
• Develop and maintain job aids, user guides, and how-to documentation for agency IT systems, published to internal platforms.
• Manage and update service owner web pages and enterprise IT content on internal platforms, ensuring accuracy, consistency, and usability.
• Support development of Division-level strategic and organizational messages aligned with OCIO priorities.
• Serve as a trusted communications advisor to OCIO leadership and program teams.
• Coordinate across IT, program, and stakeholder communities to align messaging and delivery.

Digital Experience Support

• Support the Digital Experience / Customer Experience (DX/CX) initiative, including development and execution of a strategic framework aligned with OCIO priorities.
• Draft and coordinate memorandums, briefing materials, and strategic documents on behalf of senior leadership.
• Assisting in developing and maintaining an enterprise digital experience and customer experience strategic plan, including progress tracking and recommendations for goal achievement.
• Support establishment and sustainment of working groups and governance bodies, including coordination with CIOs and Deputy CIOs across agency components, ensuring representation and engagement.
• Track deliverables, milestones, and action items related to communications and digital experience initiatives.

Education/Skills/Experience Requirements:

• Minimum Education: Communications, Information Technology, Public Administration, Digital Media, ora related field.
• Minimum Experience: 5 years of relevant program analyst experience.
• Education/Experience Equivalent: Associate’sdegree + 7 years relevant experience or HS + 9 years relevant experience.
• Experience supporting federal IT organizations, preferably within an OCIO or enterprise IT environment.
• Experience drafting executive correspondence, memoranda, and strategic plans.
• Demonstrated experience developing IT systems, communications, service notifications, and customer-facing content.
• Strong writing, editing, and formatting skills for executive-level and technical audiences.
• Experience with stakeholder engagement and coordination.
• Proven ability to work independently, exercise sound judgment, and handle sensitive information.
• Ability to manage multiple priorities in a fast-paced, operational environment.

Desired Knowledge/Skills

• Knowledge of Section 508 accessibility requirements and best practices for accessible communications.

• Experience with digital experience (DX) or customer experience (CX) initiatives in government.
• Experience supporting governance bodies, working groups, or cross-component initiatives.

BreakForth Solutions Incorporated is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law.

Salary will commensurate with experience.