Appointment Setter / Call Center Representative at MATRIX BASEMENT SYSTEMS INC – Arlington Heights, Illinois

Description: Appointment Setter / Call Center Representative

Matrix Basement Finishing
Arlington Heights, IL (On-site)
$40,000 Base + Commission | Top Earners $70K–$80K+

Matrix Basement Finishing is a fast-growing home remodeling company specializing exclusively in basement finishing and remodeling. Our call center is the front line of our business—and we’re looking for motivated, tech-savvy appointment setters who thrive in a structured, performance-driven environment.

If you’ve worked in a call center, inside sales, appointment setting, or outbound dialing role and enjoy hitting goals, following proven systems, and earning commission on top of a solid base—this role is built for you.

What You’ll Do

• Make high-volume outbound calls to homeowners who have expressed interest in basement remodeling
  
• Qualify prospects using a clear script and criteria
  
• Schedule in-home consultations for our design and sales team
  
• Accurately document calls, outcomes, and notes in our CRM
  
• Follow daily call, appointment, and quality benchmarks
  
• Maintain focus and consistency in a fast-paced, repetitive workflow
  
  

Compensation & Earnings

• $40,000 base salary
  
• Commission and performance incentives
  
• Realistic total earnings of $55K–$65K
  
• Top performers can earn up to $80,000+ annually
  

Your income is directly tied to your consistency and results—this is not capped commission.

Why Matrix Basement Finishing

• Established, growing company with a strong reputation
  
• Clear systems, scripts, and expectations—no guesswork
  
• Supportive leadership and coaching
  
• High demand service with motivated homeowners
  
• Opportunity to grow within the call center or into other roles
  

Schedule & Environment

• On-site call center role
  
• Structured schedule
  
• Team-oriented, performance-driven environment

#LPMatrix

Requirements:

What We’re Looking For

• Experience in a call center, appointment setting, or inside sales environment (preferred)
• Comfortable working at pace in a repetitive, process-driven role
• Tech-savvy: confident using CRM systems, dialers, and multiple screens
• Highly organized and systematic in your approach
• Strong verbal communication and professional phone presence
• Coachable mindset with a desire to improve performance and earnings
• Reliable, punctual, and able to stay focused throughout the workday