Can I apply directly for this job on this page?

Yes, you can begin your application on this page using a quick form. You'll then be redirected to the employer's career site to complete the full application process.

What is the role of a Commercial Customer Success Manager at Jobgether?

The Commercial Customer Success Manager position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Commercial Customer Success Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Commercial Customer Success Manager role?

Full-time or part-time position

What is the expected salary for this Commercial Customer Success Manager job?

Compensation will be discussed during the hiring process.

Commercial Customer Success Manager job near me in United States, Other / Non-US at Jobgether

Commercial Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Commercial Customer Success Manager in United States.

This role sits at the intersection of customer success, technical advisory, and commercial growth within a fast-moving AI and developer-focused environment. You will own the post-sale customer journey for a portfolio of commercial accounts, ensuring successful onboarding, strong product adoption, and sustained business value. Acting as a trusted advisor, you will help customers integrate and scale an AI-powered search platform within their workflows and applications. The position requires balancing high-touch engagement with scalable success strategies to support a growing customer base. You will proactively identify risks and expansion opportunities while ensuring customers achieve fast time-to-value. This is a highly collaborative role where you will influence product direction and customer experience across a cutting-edge AI ecosystem.

Accountabilities:

Own a portfolio of commercial customers across the full lifecycle including onboarding, adoption, renewal, and expansion
Drive rapid time-to-value by guiding customers through integration, implementation, and best-practice adoption
Monitor customer health, usage data, and engagement signals to proactively identify risks and growth opportunities
Manage renewal processes and identify upsell and cross-sell opportunities with strong commercial awareness
Build scalable customer success assets such as guides, documentation, tutorials, and reference materials
Collaborate with Sales, Product, and GTM Engineering teams to ensure a seamless customer experience
Serve as the voice of the customer by providing actionable feedback to influence product development and roadmap priorities
Support a mix of high-touch and programmatic engagement strategies for a high-volume customer base
Ensure consistent communication and relationship management across technical and business stakeholders

Requirements:

2–4 years of experience in Customer Success, Account Management, Implementation, or similar B2B SaaS roles
Proven ability to manage a high-volume customer portfolio with strong retention and expansion outcomes
Strong communication and relationship-building skills with both technical and non-technical stakeholders
Ability to navigate technical discussions with developer-focused customers and engineering teams
Experience using CRM and customer success tools such as Salesforce, HubSpot, or Gainsight
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Self-starter mindset with strong ownership and accountability for customer outcomes
Commercial awareness with the ability to identify expansion and growth opportunities
Preferred: familiarity with AI/LLM frameworks such as LangChain or similar technologies

Benefits:

Competitive compensation with On Target Earnings (OTE) ranging from $155,000 to $185,000
100% employer-covered medical, dental, and vision insurance for employees and dependents
401(k) plan with up to 4% company match and immediate vesting
Paid parental leave (20 weeks for primary caregivers, 12 weeks for secondary caregivers)
Remote work reimbursement of up to $85/month for internet and mobile expenses
Company-paid short-term, long-term disability, and life insurance coverage
Flexible remote work arrangements across the United States
Opportunity to work in a fast-growing AI and developer-focused technology environment
Career growth opportunities within a highly innovative and global organization.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

Commercial Customer Success Manager in United States at Jobgether

Explore Related Opportunities

Job Description

Scan to Apply

Job Location

Frequently asked questions about this position