SALES - CUSTOMER SERVICE in Mechanicsville, Virginia at Coker Tire Company

This is a full-time non-exempt position.

Monday - Friday 8:30am - 5:30pm.

Essential Functions

· Selling Corvette parts primarily through in-coming phone calls.

· Customer Service: answering questions and finding solutions to problems while utilizing our software, website and 200+ years of experienced staff.

· Following up with previous customers.

· Generating quotes for international orders.

· Online chatting through our website.

Key skills and competencies of the position include, but are not limited to:

· Demonstrates a high level of customer service empathy, professionalism, and respect.

· Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood, and resolution is clearly explained.

· Process customer orders/changes/ returns according to established department policies and procedures.

· Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.· Provides timely feedback to the company regarding service failures or customer concerns.

· A willingness to learn and a passion for helping people.

· Answering customer requests or inquiries concerning services, products, billing, etc.

· Delivering superior service identifying and resolving customers’ issues using problem-solving skills.

· Building a positive rapport across a variety of personality types

· Continually maintaining a working knowledge of our clients’ products, services, and Promotions.

· Putting the customer first and remaining polite and professional at all times.

The successful candidate’s qualifications will include:

· Willing to learn and accept feedback.

· Detail and goal oriented.

· Friendly personality.

· Clearly communicates with others.

· Customer service experience (preferred).

· Basic car knowledge (preferred).

Working Conditions

· Ability to work in a fast paced, call center environment.

· Dexterity of hands to operate a computer keyboard.

· Seeing to read and review material for accuracy.

· Hearing and speaking to exchange information with customers and co-workers.

· Ability to sit for extended periods of time