Technology Support Specialist at Theodore Roosevelt Presidential Library Foundation

THE THEODORE ROOSEVELT PRESIDENTIAL LIBRARY FOUNDATION

“Believe you can, and you’re halfway there.” -Theodore Roosevelt

Since 2014, the Theodore Roosevelt Presidential Library Foundation (TRPLF) has been planning and building a new, ambitious kind of presidential library and museum. Other presidential libraries tell the story of a single individual, but the Theodore Roosevelt Presidential Library (TRPL) – being built more than a century after T.R.’s death – will do more than preserve history. The TRPL will be a people’s library, bringing Roosevelt’s values and relentless spirit to life at a critical time in our nation and world, while simultaneously championing the stories of all who “dare greatly, think boldly, care deeply, and live passionately.”

The library is currently being constructed in Medora, North Dakota, with a milestone planned for July 4, 2026 – America’s 250th anniversary. Participants at the TRPL will learn from – not just about – Roosevelt’s story, being transformed into the same stunning Badlands that served as the fulcrum in T.R.’s incredible life story.

Guided by the pillar principles of leadership, citizenship, and conservation, the Foundation has partnered with innovative partners – like the award-winning architecture firm, Snøhetta, and the best-in-class story crafters, the Future of Storytelling – to build an institution like no other. With plans to be the most sustainable presidential library and campus ever, a revolutionary approach to interpretive design, and programming that will spread the library’s message into neighboring Theodore Roosevelt National Park and beyond across the globe, the opportunity to join a talented team in building and opening this institution is truly unique.

About the Role

We are seeking a Technology Support Specialist to provide hands-on technical support for the Theodore Roosevelt Presidential Library’s staff, exhibits, and visitor-facing technology systems. The ideal candidate will have a strong background in IT support, troubleshooting, and end-user assistance, with experience in hardware, software, and network systems. This role requires excellent problem-solving skills, a customer-focused mindset, and the ability to work collaboratively in a fast-paced environment supporting the museum’s daily operations.

Core Competencies

• Troubleshooting – Ability to identify, analyze, and resolve technical issues efficiently.
• Documentation – Accurately recording work, resolutions, and system changes for compliance and continuity.
• Efficiency – Managing tasks and workflows to maintain operational readiness.
• Communication – Clear and effective interaction with staff and stakeholders.
• Collaboration – Working well with team members and departments.
• Detail-Oriented – Ensuring accuracy in work and system maintenance.
• Adaptability – Adjusting to changing priorities, emergency needs, and new technologies.
• Compliance – Following IT policies, procedures, and security requirements.

• Accountability – Taking ownership of tasks, follow-ups, and resolutions.
• Problem-Solving – Applying logic and creativity to resolve complex issues

Responsibilities

Technical Support & Troubleshooting

• Provide on-site and remote technical support for museum staff, assisting with hardware, software, and network issues.
• Troubleshoot and resolve computer, printer, network, and audiovisual system issues in a timely manner.
• Support museum exhibit technology, interactive displays, kiosks, and visitor engagement systems.
• Install, configure, and maintain workstations, laptops, mobile devices, and other IT equipment.
• Provide immediate on-site support during special events or exhibitions involving technology.

System & Network Support

• Assist with basic network troubleshooting, including connectivity issues and Wi-Fi support.
• Support and maintain Point of Sale (POS) systems used in museum ticketing, retail, and dining operations.
• Collaborate with IT administrators and technology vendors to monitor system performance and escalate issues when necessary.

User Assistance & Training

• Monitor the performance of museum systems and software, identifying any issues or opportunities for improvement.
• Ensure that all software is updated regularly, and systems are running efficiently to minimize downtime.
• Provide technical assistance and training to museum staff on software applications, security best practices, and IT policies.
• Create and update user guides, FAQs, and documentation to support IT operations.

• Offer troubleshooting support for digital communication tools, video conferencing, and collaboration platforms.

Technology Maintenance & Inventory Management

• Maintain an up-to-date inventory of hardware, software licenses, and IT assets.
• Assist in the setup and maintenance of museum event technology, including microphones, projectors, and video conferencing equipment.
• Ensure IT equipment is regularly updated and in compliance with security policies.

Collaboration & Special Projects

• Work closely with the Technology Manager and IT team to implement newtechnologyinitiatives and projects.
• Support museum events, exhibitions, and temporary installations by ensuring reliable AV and IT functionality.
• Provide input on technology improvements and enhancements to support the museum’s digital initiatives.
• Provide AV/Tech support for scheduled events.

Documentation & Reporting

• Use helpdesk ticketing system to document all issues, resolutions, and system configurations for future reference and knowledge sharing.
• Keep records of service requests, track their progress, and ensure timely resolution.
• Assist in preparing reports on system performance, user feedback, and common technical issues to help improve the museum's technology infrastructure.

Education & Experience

Preferred Qualifications

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
• Experience working in museums, cultural institutions, or public-facing organizations.
• Basic knowledge of AV equipment, interactive exhibit technology, or digital signage systems

Qualifications

• 2+ years of experience in IT support, technical troubleshooting, or help desk roles.
• Hands-on experience with Windows, macOS, and mobile device support.
• Familiarity with network troubleshooting, Wi-Fi support, and basic cybersecurity best practices.
• Experience with Point of Sale (POS) systems, audiovisual equipment, or exhibit technology is a plus.
• Strong knowledge of hardware and software troubleshooting.
• Basic understanding of networking principles (IP, DNS, VPN, Wi-Fi, etc.).
• Experience with Microsoft 365, Google Workspace, and other enterprise productivity tools.
• Familiarity with ticketing systems, IT service management (ITSM) platforms, or assetmanagement tools.

Requirements

• This role requires on-site support with occasional evening or weekend hours for events and special projects.
• May require lifting and installing IT equipment (e.g., computers, projectors, AV systems).
• Fast-paced environment with the need for quick problem resolution and adaptability.

Benefits