Staff/ Service Coordinator at Home Instead – Miami, Florida

Calling all change-makers, advocates, innovators, and allies...

The appointee will be responsible for providing thorough client and employee assessments. Independent problem-solving ability, a team-oriented attitude, excellent follow-up skills, and highly developed conversation skills combined with good interpersonal skills are required.
*PC proficiency is required*

We work in a very close team environment and do not do well with toxic or harmful traits.

We offer competitive benefits, pay, and a great work environment.

• Hiring immediately!

If you are a compassionate, caring person, who would like to be an amazing addition to a team, then look no further!

Schedule: Full-time, day shift

Responsibilities

• Answer incoming calls in a friendly professional and knowledgeable manner.
• Create and maintain client and CarePro schedules with an emphasis on creating high-quality matches and developing extraordinary relationships.
• Monitor, mediate, and log all client and CarePro activity utilizing the software system.
• Follow up with all client and CarePro issues to ensure their problems are resolved.
• Enter and maintain accurate client and CarePro records in the software system.
• Increase client loyalty to Home Instead by utilizing the consultative sales process to meet our current client needs better.
• Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation.
• Conduct Client Quality Assurance visits as needed.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, CarePros, clients, and family members.
• Adhere to all company policies, procedures, and business ethics codes and ensure they are communicated and implemented within the team.

Qualifications

• High School graduation or equivalent.
• Previous experience in private duty home care/medical staffing required (2 years)​​​​​​.
• Ability to work in a team environment required.
• Excellent written and verbal communication skills are required​​​​.
• Ability to multitask with effective interpersonal skills as well as sound judgment and good decision-making skills.
• Ability to manage escalated issues to customers' satisfaction and work unsupervised.
• Must be Bilingual (English and Spanish).
• PC literacy is required. Proficient in MS Office (Word, Excel, and PowerPoint).

Please fill out this form https://forms.gle/H9JvJdkg5KvMkrGQ6 or send us your resume to gdearmas@homeinstead.com with the job title.

Home Instead is a national franchise that provides a variety of services to seniors in their own homes. We have been providing exceptional in-home care in the Miami-Dade market for 21 years.