Counter Sales at Alaska Rubber and Rigging Supply Inc – Fairbanks, Alaska

ARG Industrial is seeking a full-time Counter Sales Specialist for our Fairbanks, AK location. We are looking for a self-starter who works well with others in an energetic team environment, has the ability to take charge, and possesses a willingness to learn. The candidate must be organized, possess a strong attention to detail and strive to provide a great customer service experience.

ARG Industrial is a 100% employee-owned company that provides hose, fittings and associated industrial products for a wide variety of markets and industries. These include equipment manufacturing, transportation, oil and gas, marine, construction, food & beverage, government and others. The company delivers value through quality fabrication, product expertise and meaningful service throughout Oregon, Washington, Alaska, and Northern Idaho. We are a hands-on customer service company that believes our employees are our greatest asset.

If you’d like to find out more about our company, please visit our website at: https://alaskarubbergroup.com

Benefits:

Competitive salary

100% employee-owned company

Employee Stock Ownership Program (ESOP)

Excellent medical, dental and vision benefits

401(k) plan with match

Paid holidays / vacation / sick time

Performance bonuses

Job Responsibilities:

• Embody the ARG Industrial Core Values of authenticity, taking ownership, being helpful and collaborative, having a desire to elevate and evolve, and exhibiting grit.
• Greet customers in a friendly and professional manner.
• Provide proactive, meaningful product and service recommendations and assistance to walk-in customers.
• Process sales transactions accurately and efficiently.
• Respond to customer inquiries and complaints in a timely manner.
• Stock showroom shelves with merchandise and ensure shelves are organized and tidy.
• Build customer loyalty through personalized service, exceeding customer expectations and fostering long-term relationships.
• Handle customer escalations promptly, addressing complex issues and ensuring their resolutions.
• Communicate leads & opportunities to inside & outside sales through CRM software.

Successful candidate will possess:

• High school diploma or equivalent
• Previous experience in sales and customer service role is preferred
• Ability to pass drug test screenings throughout employment
• Reliable and dependable adherence to attendance and work schedules
• Strong interpersonal and communication skills, with the ability to build rapport and establish connections.
• Attentive listening skills to understand customer needs and handle customer complaints and inquiries professionally
• Basic knowledge of customer service principles, focusing on exceptional customer experiences.
• Proficiency in using standard office equipment including cash registers, computers and relevant software applications.
• Excellent organizational and time management skills to handle customer interactions effectively in a fast-paced environment
• Capability to work both independently and collaboratively in a team environment.
• Ability to stand for extended periods, and regularly lift and carry up to 40lbs

As Employee owners, we feel a tremendous commitment to our customers, co-workers, and the families of those employed by the Alaska Rubber Group. Therefore, our work environment is 100% DRUG FREE. You will be subject to a pre-employment drug screening, as well as random drug tests throughout your probationary period and employment thereafter. If you feel you are unable to pass the pre-employment drug screening – PLEASE DO NOT SUBMIT YOUR APPLICATION FOR CONSIDERATION.

ARG Industrial is an Equal Opportunity Employer

Applicant must be willing to:

• Be legally authorized to work in the United States.
• Pass a drug-screening pre-employment and randomly throughout employment.
• Possess reliable transportation to and from work.