Program Supervisor - SUD at BestCare Treatment Services Inc – Redmond, Oregon

JOB SUMMARY: The Program Supervisor is responsible to oversee the assigned Residential Program using good initiative, judgment, and leadership regarding client safety, supervision, and provision of compassionate, quality of services within the Residential Program with a commitment to the mission of the agency and furthering that mission in the community. This position carries a small caseload and works with the Program Director to build, develop, and improve staff/team performance and clinical services being provided in a way that upholds the values and standards of BestCare.

ESSENTIAL FUNCTIONS

Clinical Practice and Supervision:

1. Provides effective leadership, oversight and evaluation of services, staff development, wellness, treatment planning, case management and coordination, utilization of community resources, group, family, and individual therapy or counseling;
2. Conducts assessments as needed including histories of mental and physical health, substance use, past mental health services and criminal justice contacts, assessing family, cultural, social, and work relationships;
3. Develops treatment plans and provides diagnoses consistent with DSM-5;
4. Performs individual and group treatment sessions, as well as delegating these functions to appropriate clinical staff. Documents and provides rationale for services provided;
5. Promotes integrated treatment services through coordination with mental health, substance use, and medical treatment service providers;
6. Demonstrates leadership in de-escalation and services that promote crisis stabilization;
7. Demonstrates the ability to effectively manage facility milieu and safety.

Clinical Supervision:

1. Provides clinical supervision to program staff and documents supervision for each program staff in accordance with Oregon Administrative Rules;
2. Provides orientation and annual training to program staff to maintain adequate program operation and compliance;
3. Assists with chart and program audits to ensure compliance with facility accreditation, licensing, State laws, and other regulatory requirements;
4. Establishes and maintains a robust team model, including non-traditional, peer, and professional staff;
5. Provides input for annual performance evaluations and recommends training and development opportunities for program staff.

Leadership and Administrative:

1. Provides direct, day-to-day supervision and performance management of the assigned program staff to include interviewing and hiring, coaching and performance management, and training/professional development in accordance with BestCare policies and procedures and all State and Federal employment laws;
2. Works closely with other program staff as a member of a multidisciplinary team and is dedicated to a healthy work environment for the benefit of employees and clients served;
3. Ensures compliance with BestCare’s and all regulatory standards and statutes within assigned program;
4. Accessible by telephone for emergencies purposes and provides reasonable support, documentation, and follow-up in a timely manner;
5. Participates in facility on-call rotation for after-hours consultation and screening for appropriate referral;
6. Coordinates and maintains professional relationship with program staff, community partners, and clients;
7. Develops and maintains staff schedule, on-call rotation, and other tasks related to scheduling and review/approval of time sheets and time-off requests;
8. Develops strong collaborative relationships with community partners, including St. Charles hospital, law enforcement, community mental health programs, and insurance agencies. Promotes the program through partnerships;
9. Promotes a welcoming, compassionate, recovery-based, environment for individuals seeking services;
10. Assists Program Director with daily managerial oversight of personnel, stabilizing individuals, and provides feedback to BestCare’s leadership team as directed by the Program Director;
11. Attends required program meetings, trainings, and Clinical Supervision designated by Program Director.
12. Other related duties as assigned by Program Director.

ORGANIZATIONAL RESPONSIBILITIES:

1. Models BestCare’s mission, vision, and values, promoting integrity, compassion, and collaboration;
2. Supports the organization’s commitment to equity, respect, and inclusion, fostering an environment of open-mindedness, cultural awareness and respect for all individuals;
3. Aligns department goals with organizational strategic initiatives;
4. Complies with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and OARs;
5. Maintains professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes;
6. Completes assigned training timely and satisfactorily, and attends other seminars, training, and educational opportunities to develop professional skills and abilities;
7. Ensures that any required certifications and/or licenses are kept current and renewed timely;
8. Works independently and collaboratively as a positive member of the BestCare team;
9. Performs other organizational duties as assigned

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Level I: Bachelor’s degree in behavioral health with 4 years of paid, full-time experience in a social services field with minimum of 2 years of direct SUD counseling experience; or
• 5 years of paid, full-time experience in the field of substance use disorders counseling [per OHA 309-018-0125(3)(c)]
• Level II: Master’s degree in behavioral health field with 2 years of paid, full-time experience in a social services field with minimum of 2 years of direct SUD counseling experience
• Plus minimum two (2) years’ experience in an administrative/lead role
• For individuals recovering from a substance-abuse disorder, must have maintained continuous recovery for the preceding two (2) years at the time of hire

LICENSES AND CERTIFICATIONS:

• Current CADC-II for Level I and CADC III for Level II
• Current CPR, First Aid and AED certifications
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have reliable vehicle with adequate insurance to travel as needed

PREFERRED:

• 1 or more years of experience in a supervisory/lead capacity in a behavioral health field is preferred
• Bi-lingual in English/Spanish (written and spoken) preferred; required for PRM

REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain/demonstrate competency within a reasonable period for each of the following:

• Effective supervision of staff, including employee development, coaching/mentoring and performance management;
• Ability to build and lead a positive, collaborative team;
• Ability to ensure quality assurance and provide data collection, reporting, and program evaluation;
• Understanding and ability to effectively incorporate a strong harm-reduction approach and the stages of change/motivational interviewing models of treatment;
• Ability to develop and maintain community resources and relationships and network with all resources to provide the best customer service;
• Strong customer service skills with a positive, solution-oriented focus with clients and family members seeking help;
• Proficiency in MS Office 365 (Word, Excel, Outlook), EHR databases, virtual meeting platforms, internet, and ability to learn new or updated software;
• Ability to enter client notes into electronic health records (EHR) in accordance with acceptable standards;
• Strong interpersonal and customer service skills;
• Strong communication skills (oral and written);
• Strong organizational skills and attention to detail, accuracy, and follow-through;
• Excellent time management skills with a proven ability to meet deadlines;
• Critical thinking skills;
• Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon statutes;
• Ability to build and maintain positive relationships;
• Ability to function well and use good judgment in a high-paced and at times stressful environment;
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;
• Ability to work effectively and respectfully in a diverse, multi-cultural environment;
• Ability to work independently as well as participate as a positive, collaborative team member.

TOOLS AND EQUIPMENT USED: Standard office equipment including computer/laptop, copy/fax/scanning machine, printer, and telephone.

WORKING CONDITIONS AND PHYSICAL DEMANDS: This position is primarily in-person, on site, with some occasional remote work available with approval. The work environment is respectful, multi-cultural and inclusive, and the characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the employee to dress in a manner that meets the standards for professional attire at Best Care or per department-or job-specific requirements (See Dress Code Policy in Employee Handbook). Other working conditions/demands include:

• Primarily indoors (85%)
• Frequent sitting, standing, walking
• Exerts force or lifts/carries up to 10-20 pounds at times
• Continuous use of arms, wrists, hands to perform repetitive tasks/motions
• Frequently grasping/squeezing
• Occasional reaching above and below shoulder-level and climbing steps
• Must perform repetitive tasks/motions
• Must be able to hear alarms/telephone/audio/normal speaking voice
• Must have clarity of vision
• Must be able to drive motor vehicle to perform job
• May be exposed to communicable disease
• Must wear Personal Protective Equipment as required