Service Advisor in Minnetonka, Minnesota at Sears Imported Autos

Sears Imported Autos, Inc. has built a legacy of excellence spanning four generations, marked by an unwavering commitment to quality service and customer satisfaction, and its dedication to excellence is reflected through their people and its 60-year history with Mercedes-Benz. Recognized for earning prestigious awards and national recognition, the dealership delivers exceptional experiences at its top-tier facility through its sales, service, and parts departments. As one of the few family-owned and operated Mercedes-Benz dealerships and Mercedes-Benz Certified Collision Repair Centers in the country, Sears Imported Autos prioritizes creating lasting relationships with customers and employees.

The Service Advisor sells and schedules needed service work in the service department.

Essential Job Functions:

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.”
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Maintains a professional appearance.
• Keeps work area clean.
• Reviews VMI to check for PPM or any other service contracts/warranties.
• Reviews all history in the VMI.
• Follows safe driving and speed policy
• Other Duties as assigned

• High school diploma or GED.
• Vocational Technical schooling in automotive mechanics a plus.
• Minimum 2 years of experience in automotive mechanics preferred.
• Strong customer service skills