Director of Customer Development in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Customer Development in the United States.

This strategic customer-facing leadership role focuses on driving long-term value, retention, and growth across a portfolio of higher education accounts. You will act as a trusted advisor to senior academic and administrative leaders, helping institutions maximize the impact of data-driven student success solutions. The role blends relationship management, strategic consulting, and commercial ownership, ensuring customers achieve measurable outcomes while expanding their use of products and services. You will oversee success planning, executive engagement, and renewal strategy while identifying opportunities for account expansion. Acting as the central connector between customers and internal teams, you will ensure seamless execution and adoption across complex environments. This is a high-impact, remote-first role that requires strong executive presence, analytical thinking, and the ability to manage multiple strategic accounts simultaneously.

• Manage a portfolio of higher education accounts, building trusted relationships with senior leaders including Presidents, Provosts, and other executive stakeholders.
• Serve as a strategic advisor to customers, understanding institutional challenges and aligning solutions to student success and institutional outcomes.
• Own the renewal process, including contract negotiation, expansion opportunities, and account growth strategies.
• Develop and execute success plans tied to customer goals, ensuring effective adoption and measurable ROI from solutions.
• Coordinate internal teams and subject matter experts to support customer outcomes and ensure successful execution of success plans.
• Track account health, KPIs, engagement metrics, and renewal forecasts using CRM systems such as Salesforce.
• Identify and develop upsell and cross-sell opportunities across accounts, including additional services and solutions.
• Maintain accurate reporting of account activity, performance indicators, and renewal pipelines.
• Identify customer success stories and leverage them for references, case studies, and advocacy initiatives.

• Bachelor’s degree or higher.
• 12+ years of professional experience in EdTech, higher education institutions, or a combination of both.
• Proven experience working with senior academic stakeholders and executive leadership teams.
• Strong background in customer success, account management, consulting, or strategic advisory roles.
• Experience managing multiple complex accounts and balancing competing priorities effectively.
• Ability to lead executive business reviews and communicate value in a clear, strategic way.
• Strong problem-solving mindset with a proactive approach to identifying risks and opportunities.
• Excellent communication, relationship-building, and stakeholder management skills in a matrixed environment.
• Comfort working with CRM tools such as Salesforce and collaboration platforms like Google Workspace.
• Experience in higher education domains such as student success, academic affairs, enrollment, or institutional research is preferred.

• Competitive salary range: $110,000 – $140,000 USD.
• Full benefits package including medical, dental, vision, and 401(k) with company match.
• 100% remote work environment with flexibility to work from anywhere (U.S. business hours required).
• Unlimited flexible PTO and additional structured time off (including every other Friday off).
• Monthly stipend for home office setup, wellness, or professional development.
• Generous parental leave policy.
• Inclusive support benefits including reproductive health, adoption, and gender affirmation coverage.
• Strong focus on employee wellbeing, flexibility, and work-life balance.