MERCHANDISER-Travelers Oasis at Oasis Stop N Go – Eden, Idaho

PURPOSE AND RESPONSIBILITIES

This position was created in order to

• Provide consistent control and check-in of all merchandise for the store. The store merchandiser is responsible for receiving of all gift, truckers accessory, and various other general merchandise. This is not inclusive and can also include any other store product which needs checked in or received.

• Provide customer service. The merchandiser needs to be available to assist customers and backup the cashiers when the store is busy. Since this is part of the job description, this person should be trained on all store tills, and be familiar with cashier rules and procedures. This will enable better customer service and provide support for the cashier team.

• Security. The merchandiser is essential to the security of the Travelers’ Oasis employees, products and facility. This person should always be on the look out for suspicious characters, or shoplifters in or around the facility and should always be aware of what other employees are doing. Statistics show that 70% of retail theft is from employees. The merchandiser should be especially mindful of vendor error and take necessary steps to document and receive proper credits for missing product.

• Receiving. Scan in all product as it comes to receiving either through UPS, FEDEX or vendor delivery. This part of the job is the sole responsibility of the Receiving Clerk during assigned hours for receiving with the Price Book Manager to provide backup.

QUALIFICATIONS

Capacities
• Physical
1. Position could require standing for 8 hours.
2. Must be able to stoop, bend and climb stairs.
3. Must be able to lift 30 to 40 pounds.
4. Employee needs to be able to stand and exert fast-paced mobility for periods of up to three (3) hours in length.

• Mental
1. Must be able to understand simple mathematics and assist in configuring retail pricing when asked by the store manager.
2. Must be familiar with all percentages, pricing and departments for store products.
3. Needs to be able to count money when assisting cashiers at the tills.
4. Understand and carry out oral and written instructions.
5. Must be able to communicate clearly to staff and supervisors both by writing and orally.

• Attitude
1. Optimistic outlook
2. Interest in store products
3. Customer service oriented
4. Dependable, on-time and willing to go the extra mile to get the job done

• Personality Traits
1. People person. Must have genuine feeling of interest for people and enjoy the public as a whole.
2. Fun, enthusiastic and optimistic about life.
3. Good organizational skills required.
4. Flexible and open to change.
5. Eager to grow and learn.
6. Be able to think clearly under pressure.

• Skills
1. Familiarity with money exchange and handling which is necessary for cashier backup.
2. Communication. Read, write and speak English.
3. Cash register and/or computer experience.
4. Public relations training favorable.
5. Be able to handle disgruntled customers.

OVERVIEW OF DAILY TASKS

• Check-in product from various vendors, price and display merchandise, including cleaning areas before product placement
• Coordinate all projects with store manager
• Backup cashiers including relieving for lunch breaks
• Work the tills when assigned
• Help with coverage for vacations
• Be available to help customers when necessary
• Coordinate Ambest signage, check-in and placement of specials
• Do inventory at the end of each month for Deli
• Report waste for Deli monthly and hand in to Controller
• Scan in all merchandise which comes in UPS, Fedex or delivered by a vendor
• Order various product lines assigned by Store Manager
• Be responsible for money in collection jars on cashier counters
• Coordinate Ambest signage, check-in and placement of specials
Store merchandiser will report to either the store manager or shift manager on duty.