Event Operations Manager at Parsons Kellogg – East Providence, Rhode Island

Welcome To ParsonsKellogg! Your Singular Destination For Premium Promotional Products! Headquartered In Rhode Island, We Are A Top-50 Distributor Of Promotional Items Nationwide.

About the Company:

ParsonsKellogg is a top-50 distributor of promotional items nationwide, known for its commitment to customer engagement and delivering superior products and services. ParsonsKellogg has made its name as the go-to brand partner in customer engagement. With our unique vendor relationships, we deliver superior promotional products and services at competitive prices. We ensure the experiences of our clients, whether they are a big name in corporate America or the shop around the corner, are efficient, easy and rewarding. That’s the PK way.

Fuel ParsonKellogg's Growth! Join our dedicated Sales Division as an Events Operations Manager (Corporate Events & Incentives) and become a driving force behind the continued success of ParsonsKellogg!

About the Role:

The Event Operations Manager is responsible for planning and executing the operational, logistical, and administrative components of ParsonsKellogg’s onsite gifting experiences, virtual merchandise programs, and branded merchandise orders. This is a highly client-facing role that requires strong project management skills, operational ownership, and the ability to coordinate multiple stakeholders, vendors, and deadlines.

This position supports domestic and international shipping, event kit logistics, procurement coordination, fulfillment support, and customer service associated with programs. The role may also handle non-routine correspondence and confidential information, requiring discretion, sound judgment, and the ability to prioritize a dynamic workload while recommending process improvements when appropriate.

Responsibilities:

• Own event and order logistics from kickoff through completion to ensure product is ordered, tracked, and delivered on time.
• Coordinate event kits for onsite activations; ensure kits are complete, functional, and maintained at readiness standards.
• Pack and ship event kits according to domestic and international requirements to meet in-hands deadlines.
• Source and maintain event supplies and décor aligned with client branding requirements.
• Assist with creation, ordering, and inventory management of signage and printed materials; maintain appropriate par levels.
• Manage post-program fulfillment (including drop-ship orders), tracking, and exception resolution.
• Serve as point of contact for attendee/customer service issues (returns, exchanges, damaged shipments, delivery exceptions).
• Source local items and services for activations through DMCs and décor/event vendors.
• Support purchase order creation and tracking; maintain documentation accuracy.
• Learn and manage multiple platform types (e.g., Cognito, FormBuilder, StoreBuilder, and similar tools).
• Upload products and program content; maintain accurate product details and availability.
• Monitor and manage orders to ensure recipient selections are properly submitted and fulfilled.
• Submit purchase orders for each program and support invoice reconciliation as needed.
• Provide customer service support for virtual programs, including returns and exchanges.

Qualifications:

• Associate or Bachelor’s degree preferred (or equivalent combination of education and experience).
• 5–7 years of experience in a client/customer-facing role.
• 5–7 years of experience in logistics, project management, and/or merchandising operations.
• Strong project management skills and proven ability to manage multiple programs simultaneously.
• Advanced proficiency with Microsoft Office; strong competency with Dropbox and web-based research tools.
• Familiarity with shipping tools and carrier portals (e.g., ShipStation, UPS/FedEx portals), tracking workflows, and basic WMS/ERP concepts
• Comfort with scheduling and project tracking tools/workflows (e.g., timelines, task management, stakeholder coordination)
• Strong Excel skills; VLOOKUP/XLOOKUP and pivot tables are a plus

Equal Opportunity Statement:

ParsonsKellogg is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.