PBX Operator - TH Connect - Days, FullTime at Texas Health Resources – Dallas, Texas

PBX Operator

Fast-paced, high-volume clinic looking for a top skilled PBX Operator

Work location: 8160 Walnut Hill Lane Dallas, Texas 75231 (Perot Building, Lower Level)

Work environment: Hybrid (will be required to work in Office as needed)

Work hours: Full-time, Tuesday - Friday (10am - 830pm)

Department Highlights:

• Great Management

• Opportunities within Texas Health Connect

• Great Pay

Here's What You Need:

• High School Diploma or equivalent (REQUIRED)

• One year of experience as a Dispatcher, Communication Specialist, Customer Service Representative or similar position in a communication or dispatch center (REQUIRED)

• Two years of Hospital experience (PREFERRED)

What You Will Do:

• Answer incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers

• Answer questions regarding basic operation of telephone system

• Transfer calls to appropriate departments for problem resolution as needed

• Overhead pages to locate physicians and relay approved information to employees and visitors

• Document all page requests either automatically through paging system and/or manually using written records

• Mostly the first means of contact into the enterprise which affords the experience w/the community we serve offering quality service, executing all levels of Emergency Alerts
• Operating, and maintaining a web based, multi-line, high-tech phone system
• A holistic view of the entire enterprise as we work with it, walks into a wealth of knowledge and problem solving

Additional perks of being a Texas Health employee:

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

• Strong Unit Based Council (UBC).

• A supportive, team environment with outstanding opportunities for growth.

Entity Highlights:

At Texas Health Resources, our mission is "to improve the health of the people in the communities we serve." We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2.200 employees of consolidated joint ventures in the greater Dallas/Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.

Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we've won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

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Primary Location: Dallas
Job: Clerical/Admin
Organization: Texas Health Resources 612 E. Lamar TX 76011
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Schedule: Full-time