Field Services Manager in Daytona Beach, Florida at Wire3
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Job Description
Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions, and maximizing your online experience.
Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers.
JOB OVERVIEW:
The Field Services Manager owns the safe, on-time, on-budget, and high-quality delivery of all Wire 3 field operations — from buried drops and FTTH installs to repair, quality inspection, dispatch, and project execution. Reporting to senior Field Operations leadership, this role directs Regional Field Services Team Leads, the Field Services Project Manager, FSQC, Dispatch, and the Field Technician, Field Tech Hybrid, and Drop Crew workforces. The Field Services Manager balances hands-on field judgment with rigorous operational management — labor planning, overtime control, budget ownership, quality assurance, safety enforcement, and continuous improvement. The ideal candidate is a fiber-savvy operator who has scaled installation and service teams in a high-growth ISP, telecom, or utility environment and who can hold a large, distributed workforce to clear standards while keeping crews motivated and customers delighted.
RESPONSIBILITIES:
- Own daily field execution across installs, drops, repairs, and outage response — ensuring the right crew is on the right job with the right equipment at the right time; serve as the senior field escalation owner for complex installs, damage events, and customer-impacting issues
- Direct Regional Field Services Team Leads to hit productivity, completion, and quality targets; partner with Dispatch to optimize routing and technician utilization and eliminate wasted windshield time
- Lead outage and storm response by mobilizing crews, coordinating with Network Operations, and protecting customer SLAs
- Hire, onboard, develop, and retain a high-performing field organization spanning supervisors, technicians, drop crews, dispatch, FSQC, and project management; conduct regular ride-alongs, field audits, and performance reviews
- Plan staffing and capacity in coordination with HR and Construction to match workforce to forecasted demand; control overtime through schedule discipline and cross-training
- Own field quality outcomes by partnering with FSQC to enforce installation standards, drive corrective action, and prevent repeat defects; ensure 100% locate compliance and investigate every damage event to root cause
- Enforce all safety policies including OSHA-aligned ladder, bucket truck, confined space, and fiber-handling standards; drive incident and near-miss reporting and lead post-incident reviews
- Own the field services operating budget including labor, overtime, subcontractor spend, materials, fleet, and tools; manage cost per install and cost per drop and identify levers to improve unit economics without compromising quality
- Review and approve subcontractor scopes and invoices; hold project execution accountable for milestones, scope, budget, and closeout documentation across all active construction and install projects
- Define, monitor, and report field KPIs on a daily, weekly, and monthly cadence including job completion rate, technician utilization, on-time arrival, first-time fix rate, CSAT, and safety metrics; run a daily operating rhythm with team leads, dispatch, and FSQC to resolve misses and escalations
- Identify systemic issues in plant, process, training, or tools and partner cross-functionally to resolve them; lead change management for new tools and technology rollouts including GPON/XGS-PON and dispatch platforms
- Partner with Network Operations, Construction, Customer Service, and Sales to align field execution to the build plan, resolve recurring issues, and support customer save efforts
- Other duties as assigned
REQUIRED SKILLS / ABILITIES:
- Proven leadership of distributed field services organizations of 30+ technicians, supervisors, and support staff
- Deep working knowledge of FTTH installation and GPON/XGS-PON architecture including ONTs, OLTs, splitters, and drops
- Hands-on familiarity with fiber testing tools including OTDR, power meters, light sources, and visual fault locators
- Strong financial acumen with experience owning a multi-million-dollar field services budget, controlling overtime, and managing unit economics
- Demonstrated ability to translate KPI data into operating decisions and coaching plans
- Working knowledge of OSHA, DOT, and utility damage-prevention regulations relevant to telecom fieldwork
- Proficiency with field services platforms such as ServiceTitan, Salesforce Field Service, Quickbase, Smartsheet, or equivalents
- Excellent verbal, written, and executive-presentation communication skills with calm, decisive judgment in fast-moving situations
EDUCATION / EXPERIENCE:
- Bachelor’s degree in Engineering, Construction Management, Business, Operations, or a related field preferred; equivalent experience considered
- 7+ years of progressive field operations experience in fiber telecom, ISP, utilities, or a related service-based industry
- 3+ years of multi-team leadership experience managing supervisors and team leads across a distributed field workforce
- Demonstrated track record of improving completion rate, first-time fix rate, safety, or cost per install at scale
- Fiber certification (ETA, FOA, or BICSI) and/or PMP strongly preferred
- Valid driver’s license with a clean driving record required
PHYSICAL REQUIREMENTS:
- Regular travel across Wire 3’s service area to active job sites, regional offices, and customer locations
- Ability to work outdoors in varying weather conditions during site visits, field audits, and outage response
- Ability to navigate active construction sites safely including walking, standing, kneeling, and climbing as needed
- Prolonged periods at a desk and on a computer when performing administrative, planning, and reporting work
- Ability to occasionally lift up to 25 lbs.; willingness to be on call for outage and emergency response including evenings, weekends, and holidays as needed
BENEFITS:
- Salary + Bonus Eligible
- Company-paid premiums for medical, dental, and vision insurance for you and your dependents
- Dynamic environment with diverse growth opportunities
- Emphasis on learning and development to support career and personal growth
- Work-life balance 120 hours paid time off (PTO) after 90-day probation period
- 40 hours of paid sick leave
- 6 major paid holidays off
- 401(k) plan with company match.
EOE STATEMENT:
Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.