Supervisor- Personal Lines in Poughkeepsie, New York at Marshall & Sterling Inc

Why Join Marshall+Sterling?

As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most — so they can move forward with confidence. Our vision of creating a future that’s safer and more secure drives everything we do.

Innovation is not optional here — it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together — across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success.

At Marshall+Sterling, you’re not just joining a company — you’re joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.

This role will be based out of Marshall+Sterling’s Poughkeepsie Office

We are looking for a Supervisor to be Responsible for the day to day needs and duties of the department. Ensuring processes and procedures are followed to deliver efficient and effective service to our clients.

• Lead and support your team, ensuring everyone follows agency procedures and delivers high-quality service.
• Recruit, train, and mentor staff to build a motivated and skilled department.
• Monitor performance, attendance, and workflow to keep the team running smoothly.
• Coordinate departmental programs and act as the go-to person for initiatives and projects.
• Maintain your professional license and stay current with continuing education to reduce risk and ensure compliance.
• Protect confidential information while building strong relationships with clients and colleagues.
• Take on special projects and contribute to the overall success of the department.

• 3+ years CL experience preferred
• High school diploma or equivalent required; college degree preferred.
• Current Property & Casualty (P&C) insurance license with commitment to continuing education.
• Proficiency in Microsoft Office and familiarity with AI tools to streamline workflows and improve efficiency.
• Experience with insurance software such as Vertafore is a plus.
• Strong communication skills and the ability to build professional relationships with clients and colleagues.
• Highly organized with strong attention to detail and ability to manage multiple priorities effectively.
• Collaborative team player who works well with others and adapts quickly to new technologies and processes.

Total Rewards Package:

Compensation: $80,000 - $100,00, based experience.

Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more!

Employee Stock Ownership Program

As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here’s what makes our ESOP so valuable:

• Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company’s success.
• Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company’s growth and success.
• No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment.

For more information on our culture and benefits, please visit us at : Careers - Marshall+Sterling

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