General Maintenance-FT at Hotel Management of New Orleans LLC – New Orleans, Louisiana

Position Overview:

The General Maintenance team is responsible for the upkeep and repair of facilities and equipment across all company locations. This position ensures that building systems, equipment, and physical assets are maintained to meet operational, safety, and guest satisfaction standards. Success in this role requires strong technical skills, the ability to work independently, and a consistent commitment to courteous, professional service.

Essential Duties and Responsibilities (include but are not limited to)

Guest Services

• Greet and interact with guests and coworkers in a polite and professional manner.
• Respond to maintenance requests promptly and courteously.
• Notify management of any issues that impact guests or customers, and take proactive steps to resolve them.

Maintenance Operations

• Perform general maintenance duties including minor plumbing, electrical, HVAC, mechanical, carpentry, and painting tasks.
• Utilize the company’s maintenance tracking and dispatch software to complete assigned work orders.
• Properly prepare and protect work areas to avoid damage and ensure cleanliness during and after repairs.
• Maintain tools and equipment in clean, working condition.
• Keep storage areas organized and ensure all materials are properly labeled, stored, or disposed of.
• Respond to emergency maintenance issues, including on-call responsibilities during evenings, weekends, and holidays.
• Monitor facilities and building systems and report deficiencies to leadership as needed.

Safety & Security

• Follow all company safety policies, manufacturer instructions, and safety data sheets when using equipment, chemicals, and tools.
• Secure work areas using signage or barriers to prevent guest, customer or staff injury.
• Maintain knowledge of property life safety, alarm, and emergency systems.

Other Responsibilities

• Perform other tasks or special projects as assigned by the Facilities Manager.

Qualifications

• Minimum 2 years of general maintenance or facility repair experience preferred.
• Proficient in the use of hand and power tools.
• Working knowledge of basic building systems including HVAC, chill water, plumbing, electrical, and mechanical systems.
• Ability to read, understand, and follow written instructions, safety data sheets, and work orders.
• Familiarity with safety procedures and use of personal protective equipment.

Physical Demands

• Ability to stand, walk, bend, kneel, climb, stoop, and crawl for extended periods.
• Must be able to work on ladders or lift equipment up to 30 feet.
• Frequently push/pull maintenance and trash carts.
• Occasionally lift or carry up to 50 pounds and transport items up to 10 city blocks.
• Comfortable working in both indoor and outdoor environments.