Manager I, Project Management at InComm – Salt Lake City, Utah

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

Leadership & Team Management

• Lead, coach, and develop a team of project managers assigned to strategic programs and client implementations.
• Ensure the team adheres to standardized project methodology, tools, and best practices.
• Assign resources effectively across projects, ensuring alignment with budget, timeline, and scope.
• Drive accountability by ensuring timely completion of all project tasks, milestones, and deliverables.

Project Delivery & Execution

• Maintain endtoend ownership of the implementation lifecycle for multiple concurrent client projects.
• Prepare and maintain detailed project artifacts—including timelines, schedules, RACI, agendas, status reports, and training plans.
• Utilize Microsoft Project (or equivalent tools) with expert proficiency to track progress and communicate effectively with all stakeholders.
• Ensure all business and functional requirements are documented, versioncontrolled, and stored in accessible systems (ServiceNow, Azure, JIRA, etc.).
• Partner closely with Product, IT, Retail teams, and Operations to ensure smooth project execution.

Client Engagement & Communication

• Serve as a primary point of contact for client implementations, effectively managing client expectations and fostering strong relationships.
• Facilitate key milestone meetings including kickoff, requirements sessions, cutover planning, and deployment support.
• Communicate project status clearly and consistently to stakeholders, leadership, and crossfunctional partners.

Risk, Issue & Quality Management

• Proactively identify risks, roadblocks, and dependencies; develop mitigation strategies and escalate as needed.
• Review technical and business documentation for accuracy, quality, and alignment with project objectives.
• Conduct postimplementation reviews to identify efficiencies, process gaps, and opportunities for improvement.

Technical, Operational & Strategic Contributions

• Apply industry trends and knowledge of financial services, payments, and healthcare to enhance client solutions.
• Manage multiple priorities simultaneously while maintaining a high level of quality and attention to detail.

Other Duties

• Perform additional responsibilities as assigned to support evolving business needs.

• 5+ years of experience as an Implementation Manager, Project Manager, or subject matter expert in complex technical environments.
• Experience in card processing, payments, or healthcare strongly preferred.
• Bachelor’s degree or equivalent experience required.
• PMP certification or active pursuit of certification preferred.
• Proficiency in Microsoft Project, Office 365, Excel, Visio, PowerPoint, ServiceNow, Confluence, JIRA, and similar project tools.
• Working knowledge of technical system concepts and integrations.
• Strong communication, organization, and problemsolving skills with the ability to influence without authority.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program Tier III #LI-SO1 #LI-remote