What is the role of a Customer Excellence Advocate at Daniels Health?

The Customer Excellence Advocate position at Daniels Health is a Full-time or part-time position opportunity in the Information Technology field.

Where is this Customer Excellence Advocate job located?

Easton, Pennsylvania, 18040, United States

What type of employment is offered for this Customer Excellence Advocate role?

Full-time or part-time position

How can I apply for the Customer Excellence Advocate position at Daniels Health?

You can apply directly through the application link provided.

Customer Excellence Advocate at Daniels Health

Customer Excellence Advocate

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Excellence Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven.

Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health

About Daniels Health

Were on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.

What Youll Do:

Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
Serve as the first point of contact for hospitals and healthcare facilities via phone and email
Investigate and resolve customer requests and complaints using Salesforce
Coordinate with production and transport teams to ensure timely deliveries
Create and distribute manifests, tracking forms, and process documents
Support daily routing logistics and inventory coordination
Collaborate across departments to manage account changes and generate reports
Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience

Must-Have Qualifications:

3+ years of customer service or administrative experience
Proficiency in Microsoft Office; Salesforce experience is a plus
Comfortable working with data to support decisions and process improvements
Highly organized, adaptable, and able to manage multiple priorities Willingness to work flexible hours, including weekends or holidays as needed

Nice-to-Have Qualifications:

Experience in healthcare, logistics, or service-based industries
Proven track record of improving processes or customer satisfaction
Familiarity with inventory or routing systems

Why Youll Love Working Here:

Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
Job Stability: As an essential healthcare service provider, were recession-proof and non-seasonal
Permanent Role: Full-time, Monday - Friday, 8:30 AM- 5 PM
Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare

Actual compensation within this range will depend on factors unique to each candidate, such as prior experience, skill, certifications, and work location. Pay variations by location reflect local conditions and differences in the cost of labor. At Daniels Health, we are committed to supporting our employees well-being, work-life balance, and career growth through a comprehensive benefit package. Eligible employees enjoy benefits such as medical, dental, and vision insurance, retirement savings plans with company match contributions, paid vacation and sick time, wellness resources, life insurance, and professional development opportunities.

Ready to Apply?

Wed love to hear from you! Click Apply to start your journey with Daniels Health. Our hiring process includes a brief video screen, on-site interview, and a video interview. Were excited to meet candidates who are passionate about service and eager to grow.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

$20.17 - $23.77 an hour

Customer Excellence Advocate at Daniels Health – Easton, Pennsylvania

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