Director, Lab Services at Beacon Health System – Kalamazoo, Michigan

Full time. 40 hrs/week. Monday - Friday, 0800 - 1600.

Reports to the Executive Director of Laboratory Services. Responsible for organizing, planning, and directing the activities within the laboratory environment.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Plans, directs, supervises, and coordinates functions and activities in Laboratory departments for Beacon Health System by:

• Developing long and short term goals and objectives for these assigned areas of responsibility.
• Working with the Executive Director in developing, securing approval of, and administering a budget which provides the resources to achieve agreed upon goals and objectives.
• Developing and implementing internal departmental policies and procedures in order to meet agreed upon goals and objectives.
• Responsible for the development and execution of the laboratory structure and organization.
• Maintained continuous lab operations with integrity and validity for all laboratory activities.
• Oversee the personnel, service levels, budget, quality measures for the laboratory operation.
• Interviewing, hiring, training, scheduling, assigning work to, evaluating, counseling, and disciplining departmental personnel.
• Reviewing the recommendations of subordinate managers and supervisors regarding employee relation matters and providing guidance and counsel as necessary.
• Participate in succession planning as well as development and promotion plans.
• Focus on strengthening individuals and their capabilities to build a leadership pipeline.
• Maintain quality accuracy and ensure all quality monitors meet laboratory objectives.
• Ensure that prompt corrective action is taken for all lab audit findings or deficiencies noted.
• Serve as a laboratory departmental liaison during regulatory inspections and/or client audits.
• Consistent communication with Senior Leadership to ensure they are aware of relevant matters.
• Responsible for maintaining suitable staffing levels throughout the lab and satellite locations.
• Ensure that the laboratory passes all audits and maintains appropriate regulatory status.
• Enforce applicable policies and procedures throughout the entire laboratory operation.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Serving on inter-departmental committees, reviewing policies and procedures, and representing the Hospital to a variety of community and professional organizations.
• Completing other job related assignments and special projects as directed.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

Bachelor's degree in Biology, Chemistry, Medical Technology or a related life science. Master's Degree preferred. Minimum 6 years of clinical laboratory experience within a supervisory or management role. ASCP, AMT, or any other relevant laboratory certifications are a plus. Prior experience in a high volume, large hospital environment. Familiar with new laboratory instrumentation and equipment automation. Strong working knowledge of supply chain operations and expense control. Ability to communicate with a heavy customer focus when working with client leadership. Previous experience managing multiple locations is highly preferred.

Knowledge & Skills

• Strong working knowledge of CLIA, CAP and relevant state regulations.
• Understanding of laboratory operations as well as policies and procedures.
• Proven success in training and developing both technical and non-technical employees.
• Ability to problem solve and provide solutions under minimal supervision.
• Proficient with Laboratory Information Systems and Microsoft Office.
• Strong communication skills; both written and verbal.
• High level of attention to detail with strong organizational skills.

Working Conditions

• Works in an office environment.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.