Service Navigator at Children and Families First Delaware Inc – Wilmington, Delaware

• Directly screen and assess school family needs following program protocols, including, but not limited to analyzing presenting problems to determine service needs.
• Provide individualized client support to school families as referred by school staff, by helping each family address their barriers and needs.
• Work closely site coordinator to assist with the development of achievement plans for families.
• Work in partnership with the family, providing assistance to accomplish goals and objectives (i.e. scheduling appointments, applying for public benefits, identifying subsidized housing, etc.).
• Work in partnership with identified families, Team Leader and School Administrators to address school attendance issues, tardiness and behavior concerns.
• Work in partnership with School Team Leader and school administrators to facilitate support and referral to services for students and families involved.
• Provide assessment, planning, referrals, advocacy, and collateral contacts on behalf of clients.
• Maintain contact with clients through meetings at the school, telephone calls, or home visits, or other means necessary.
• Build partnerships with outside community resources to link to families.
• Work with the School Administration and other team members to track critical data in order to measure project outcomes.
• Prepare and maintain timely documentation and records in accordance with agency, state accreditation, and other requirements, policies, and procedures.
• Participate in regular meetings with staff, school leadership, other school staff, to build connections with families that need further assessment, connection to resources, and to review existing cases.
• Establish and maintain professional, collaborative relationships with the agency, the community, and within the school setting.

Full-time, with benefits

Benefits include:

• Health, Dental, Vision Insurance
• 401 (k) plan with matching
• Life Insurance, Short and Long Term Disability Insurance
• Education and Training Benefits, such as tuition assistance, clinical licensure assistance
• Perk's Plus, Employee Wellness Benefits
• Vacation, Sick, Personal and Holiday Pay

• Bachelor's Degree in Human Service or related field.
• Ability to respond appropriately to the cultural differences present among the agency’s service population.
• Familiarity with the community in which the families served reside; preference for individuals who currently or previously lived within the community feeder of the schools served.
• Strong oral and written communication skills.
• Good organizational skills.
• Strong interpersonal skills
• Ability to work as a team member
• Flexibility with respect to work assignment in accordance with agency need.
• Ability to work independently and accurately.
• Must have valid driver’s license, which meets the requirements of the agency’s insurance carrier