Commercial Loan Administrator at Torrington Savings Bank – Torrington, Connecticut

Why Torrington Savings Bank?

Looking to grow your career at a place where community, innovation, and opportunity come together? Torrington Savings Bank offers more than just a job—we offer a supportive environment where your skills and ideas can thrive. As a trusted financial institution with over 150 years of history, we’re committed to serving our local communities while helping our employees reach their professional goals. Whether you're just starting out or looking to take the next step in your career, you'll find a collaborative culture, opportunities for advancement, and a workplace that values work-life balance. Join a team that takes pride in building relationships and delivering personalized banking experiences every day.

Current Opportunity

Commercial Loan Administrator

The Commercial Loan Administrator (CLA) supports the commercial lending function throughout the entire lifecycle of client relationships, serving as a central point of coordination among borrowers, lenders, Loan Servicing, and internal partners.

Reporting to the CLA Manager, this role operates within a centralized support team aligned with the commercial lending group. The CLA is responsible for executing core credit and operational tasks with a high degree of accuracy, attention to detail, responsiveness, and consistency.

This position is part of a defined career path within the Commercial Lending Team. As experience and expertise grow, the CLA will take on increased responsibility in supporting lender relationships, portfolio management, and more complex credit and operational functions .

Primary Accountabilities / Responsibilities:

1. Commercial Loan Duties

• Maintain strong understanding of Commercial Loan Policies, Procedures, and Compliance.

• Gather and organize borrower financials to support lender relationships and portfolio management.

• Coordinate loan closings, acting as a liaison between loan officers, attorneys, and internal teams.

• Prepare loan documentation, commitment letters, and modification/extension packages.

• Ensure adherence to all lending and compliance policies throughout the loan lifecycle.

• Order and review third-party reports (flood, environmental, UCC) and completes related filings.

• Complete onboarding, HMDA/CRA data entry, and document scanning/indexing.

• Track post-closing items, missing documentation, and maintains regulatory reports (e.g., Reg B).

• Support reporting, correspondence, audits, and examinations.

2. Servicing Duties

• Notify and keep Loan Servicing updated of upcoming loan closing, modifications or amendments in a timely manner

• Ensure the effective coordination of the commercial loan closing process with Commercial Loan Servicing, verifying accuracy of required documents.

• Assist customers with servicing inquiries

3. Additional Duties and Special Projects

• Provide backup support to Commercial Lenders for customer inquiries across lending and deposit activities.

• Deliver excellent customer service, ensuring timely follow-through and accurate resolution.

• Uphold Bank customer service standards in all internal and external interactions.

• Ensure compliance with all policies, procedures, and regulatory requirements, including BSA/AML, Privacy, and risk mitigation practices.

Position Requirements:

Excellent communication, interpersonal skills and math aptitude. Proficiency in all Microsoft Office applications, COCC Insight, Digital Archives, iDentifi and LaserPro. Must be able to learn any new software program utilized by Commercial Lending. High School diploma required, college degree or relevant work experience preferred. Minimum 2 years banking experience required. Experience in commercial lending and/or commercial loan documentation preparation and review preferred.

Torrington Savings Bank offers an excellent benefits package which includes medical, dental, and vision coverage. We also offer company paid life insurance, short term disability, long term disability, and a wellness reimbursement program up to $350 per year. Employees are eligible to participate in our 401k plan after 6 months of service which has an employer match up to 3%. Employees may also be eligible for an additional employer match to their 401K following one year of service.

Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.

Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.A.

EOE/AA/D/V

Torrington Savings Bank is a drug free workplace.