AYS Phone Operator- 2nd Shift at StepStone Hospitality Inc. – Charlotte, North Carolina

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and service-oriented individuals for the position of Command Center/ Guest Service Agent to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 690-room dual complex with 65,000 sq. ft of meeting and conference space. As a Command Center/ Guest Service Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. The primary role of this person will be to answer hotel phone calls and deal with telephone inquiries.

Scheduled hours will vary weekly between Monday-Sunday. Weekdays, weekends, and holidays are required. Second Shift 3pm to 11:30pm

• Answer hotel switchboard, transfer calls to guest rooms or other hotel facilities as requested.
• Deal with telephone related requests from groups such as special extensions for calls, messages, etc.
• Handle and close all guest requests using GXP (Centralized Guest Satisfaction System)
• Communicate requests of hotel guests to appropriate departments to ensure guest satisfaction; open, follow-up on, and close cases on GXP to ensure task completion.
• Handle emergency procedures such as calling fire department, paramedics, police, etc. •
• Ability to accurately use various office software.

• Weekend availability
• Ability to work independently and remain motivated
• Proven working experience in relevant field
• Helpful with customer service
• Professionalism along with speed and attention to detail

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.