Patient Service Representative Supervisor at Orthopedic Institute PC – Sioux Falls, South Dakota

Patient Services Supervisor

We are seeking a dedicated and organized Patient Services Supervisor to join our healthcare team. This role offers an exciting opportunity to lead patient service operations, ensuring a seamless and positive experience for our patients while supporting our mission to provide exceptional care. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a commitment to patient-centered service.

Key Responsibilities:

- Oversee daily operations of the patient services department, including reception, scheduling, and patient inquiries

- Supervise and train front-office staff to ensure high standards of customer service and efficiency

- Coordinate patient appointments, admissions, and discharges in collaboration with clinical teams

- Resolve patient concerns and complaints promptly, maintaining a positive patient experience

- Ensure compliance with healthcare regulations, privacy laws, and organizational policies

- Maintain accurate patient records and manage administrative documentation

- Collaborate with healthcare providers and administrative staff to optimize workflow and service delivery

- Monitor departmental performance metrics and implement improvements as needed

Skills and Qualifications:

- Bachelor's degree in healthcare administration, business, or related field preferred

- Proven experience in patient services, healthcare administration, or a similar role

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Knowledge of healthcare regulations, privacy laws (e.g., HIPAA), and medical office procedures

- Proficiency in electronic health records (EHR) systems and office software

- Ability to multitask, prioritize, and work effectively in a fast-paced environment

- Problem-solving skills and a patient-focused attitude

Join our organization and be part of a supportive, growth-oriented environment committed to delivering outstanding patient care. We value our team members and offer opportunities for professional development, competitive benefits, and a collaborative workplace culture.