Pre Access Pre Registration Specialist in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Pre Access Pre Registration Specialist in the United States.

This role plays a critical part in improving the patient experience before care is delivered by managing the pre-registration process for upcoming medical appointments, procedures, and surgeries. You will serve as the first point of contact for patients, ensuring they have clear, timely, and accurate information regarding insurance coverage, financial responsibilities, and registration requirements. Working in a remote call center environment, you will help streamline administrative workflows, reduce wait times, and support a seamless transition into care. The position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare setting. Your work directly contributes to patient satisfaction, financial transparency, and operational efficiency across healthcare services.

In this role, you will ensure accurate patient pre-registration and financial clearance while supporting a smooth and efficient intake process:

• Manage patient pre-registration for appointments, surgeries, and procedures through phone-based interactions.
• Verify insurance eligibility, benefits, and coverage details to ensure accurate patient information.
• Explain patient financial responsibilities, including co-pays, co-insurance, and out-of-pocket costs.
• Provide cost estimates and collect payments in accordance with established procedures.
• Deliver high-quality customer service while maintaining clear and professional communication.
• Collaborate with internal teams to resolve issues and ensure a seamless patient experience.
• Maintain productivity standards and meet call center quality and performance metrics.
• Document patient interactions accurately while adhering to privacy and HIPAA regulations.
• Troubleshoot basic technical issues and operate within digital systems and tools effectively.

This position requires experience in healthcare revenue cycle processes and strong customer service capabilities in a remote, fast-paced environment:

• High school diploma or equivalent, or 4 years of revenue cycle experience.
• At least 2 years of experience in revenue cycle, medical office, hospital, or call center settings.
• Strong understanding of HIPAA regulations and patient data confidentiality.
• Excellent computer literacy, including Microsoft Office applications.
• Ability to multitask, prioritize effectively, and manage time in a high-volume environment.
• Strong verbal and written communication skills with a customer-focused approach.
• Comfortable working in a remote call center setting with reliable internet access.
• Spanish language skills and Epic system experience are preferred.

• Hourly pay range: $19.29 – $24.99 (based on experience)
• Comprehensive healthcare, wellness, and employee support programs
• Remote work flexibility within approved locations
• Structured training and onboarding for revenue cycle processes
• Supportive, patient-focused work environment
• Opportunities to build experience in healthcare administration
• Stable full-time schedule (40 hours per week)
• Commitment to employee well-being and engagement