Community Associate at SKUTOPIA – Alexandria, New South Wales

Emily Townsend and Talea Bader co-founded Workit Spaces in 2018 with the aim of creating a unique coworking space that offered more than its competitors. Workit Spaces offers coworking spaces, shared offices, dedicated desks, storage spaces, showrooms and more in the Sydney area.

What makes us different from most is our eCommerce solutions. Workit launched Sydney’s first eCommerce Hub – a purposefully designed space for eCommerce businesses requiring offices, showrooms, storage facilities, warehousing, logistics and fulfillment.

We pride ourselves on having created an inclusive environment here at Workit Spaces – our diversity is absolutely our strength. We’re also a pet-friendly coworking space, meaning you can bring your dog or any other well-behaved furry friend.

This is a full-time on-site position based in our Bourke Road, Alexandria Hub

We are seeking a dynamic and creative individual to join our Community team as a Community Associate / Receptionist for our vibrant coworking space. The Community team is the heart and soul of our business with the mission to provide the best environment and customer service to our members and to create a unique community of like-minded people.

The ideal candidate will possess excellent communication skills, a keen eye for detail and a passion for providing exceptional customer service to our members.

• Welcome members and visitors, and manage incoming parcels and courier deliveries
• Answer and triage calls related to the Bourke Road Hub
• Maintain high standards of presentation, cleanliness and overall site upkeep
• Identify and escalate issues to the Community Manager for resolution
• Understand, communicate and enforce Workit policies and rules across the hub and common areas
• Manage fob access, including issuing, tracking and collecting fobs on move-out
• Support the onboarding and offboarding of members, including site tours for new arrivals
• Build a welcoming, inclusive and collaborative community through relationships and events
• Maintain strong member relationships and ensure issues and requests are addressed promptly
• Stay informed on member business updates, milestones and initiatives and share highlights via Slack or social channels
• Support the Events Coordinator with the setup, hosting and pack-down of monthly community events
• Attend monthly social and educational events
• Capture photos and short videos at community events for use by the Marketing team
• Other adhoc tasks allocated by the Community Manager

• Have 1-2 years of experience in Hospitality, Office management OR in a Co-working space
• Hold a high standard of customer service
• Able to work independently to get tasks completed and represent the Company
• Must have strong interpersonal and networking skills - you love to build relationships with people
• Demonstrate integrity, responsibility and accountability
• Excellent organisational and problem-solving skills

• Opportunity to work in a community-driven company supporting small Australian businesses to grow
• Form strong and lasting relationships
• A fun, lively and dynamic work environment
• A supportive and inclusive workplace that values your voice to support innovation, collaboration, and personal development
• Being a part of a company that deeply values our culture and our people

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