Guest Room Attendant and PT Assistant Supervisor at Best Western Plus & Green Mill – Shoreview, Minnesota

Job Title: Guest Room Attendant
Supervisor: General Manager or Housekeeping Supervisor
Summary
Our professional housekeepers attend to our facilities with integrity and attention to detail. The goal is to create a clean, comfortable, and orderly environment for our guests to maintain and strengthen our reputation.

Summary
The Housekeeping Supervisor is for 2 shifts per week and the role will include; motivating team members, checking private and public areas for tidiness.
To be successful in this role, you should have a good understanding of the hospitality industry.
Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.
About us
Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to – our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird “Dogma”:
The Bird “Dogma”
1. We Put People First
2. We Dependably Drive Results
3. We Constantly Keep a Positive Attitude
4. We Never Stop Improving, Ever
5. We Relentlessly Solve Problems

Duties & Responsibilities
• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Laundry folding and stocking, including housekeeping carts
• Empty trash containers and dispose of waste in a sanitary manner
• Make up beds and change linens as required
• Ensure all rooms are cared for and inspected according to standards.
• Protect equipment and make sure there are no inadequacies.
• Notify superiors of any damage, deficits, and disturbances.
• Manage guest requests with professionalism and patience.
• Check stocking levels of all consumables and replace when appropriate.
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices.

Supervisor Duties & Responsibilities
In addition to cleaning rooms, public areas, the ERA will:
• Oversee daily cleaning responsibilities of housekeeping team
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Respond to guest inquiries and special requests
• Schedule - arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves etc.
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas
Experience, Skills, and Education
• Work experience as a Housekeeping Supervisor or similar role
• Proven experience as a professional cleaner or housekeeper.
• Flexibility to work various shifts, including evenings and weekends
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Ability to work with little supervision and maintain a high level of performance.
• Physical stamina and mobility including ability to reach, kneel. stoop and bend.
• Customer-oriented and friendly.
• Prioritization and time management skills.
• Working quickly without compromising quality.
• Knowledge of English language.
• High school degree preferred.
• Ability to lift up to 25 pounds.

**Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Room Attendant may be asked to perform.