Visitor Services Supervisor at The Morgan Library & Museum – New York, New York

Job Responsibilities

The Morgan seeks a full-time Visitor Service Supervisor to facilitate and promote welcoming and positive visitor experiences. The position participates in the training, management, and evaluation of visitor services assistants and monitors the implementation of admission processes and visitor policies; provides service to callers to the Box Office and Group Sales lines and processes sales transactions for ticketed programs, events, and group tours.

Responsibilities:

• Train and supervise Visitor Services Assistants in daily operations and public programs support, ensuring superior levels of customer service.
• Become well-versed in and keep Visitor Services Assistants apprised of all current and upcoming exhibitions, audio tours, programs, events.
• Become well-versed in and train and supervise the Visitor Services Assistants on the Morgan’s ticketing system.
• Respond to Box Office telephone calls and emails, process reservations, reconcile sales and manage cash handling and accounting processes.
• Answer telephone calls and emails to Group Sales lines, provide information and assistance for group reservations, prepare invoices and confirmations, and process group payments.
• Reconcile daily sales for the Admission Desk, oversee cash handling, replenish change, and manage accounting processes.
• Manage the Visitor Services Assistants’ monthly schedule.
• Fill-in for Visitor Services Manager or other Supervisor as needed.
• Monitor and replenish inventory of supplies and materials related to Admission Desk, and other areas as required.
• Monitor the appearance and condition of the Admission Desk, Information Desk, and Lobby areas and arranges for cleaning and/or maintenance as required.
• Coordinate with the Morgan’s Security, Operations, and Public Programs Departments on a regular basis to ensure seamless operations across all front-facing spaces.
• Communicate any front-of-house resource needs as well as incidents and observations to Management
• Other duties and responsibilities as required

Qualifications:

• Bachelor’s Degree preferred
• Previous customer service and supervisory experience, especially in museum or attraction setting
• Excellent written and verbal communication skills.
• Computer literate (Microsoft word, POS system).
• Schedule is Tuesday to Saturday including Friday evenings. (Select holidays and other evenings occasionally required)
• Ability to handle multiple tasks simultaneously.
• Problem solving skills.
• Moderate physical activity may require lifting and moving boxes of materials (10-15 pounds) and/or stanchions (25 pounds)

Compensation: $50,000–$55,000 annually, commensurate with experience; excellent benefits.

The Morgan Library & Museum receives many applications and inquiries for employment. Unfortunately, we are not able to respond to all of them. Due to the high volume of applicants, we can contact only those candidates whose skills and background best fit our needs.

EEO Statement The Morgan is an Equal Opportunity Employer and is committed to complying with all federal, state, and local equal employment opportunity laws. The Morgan provides equal employment opportunities to all employees and applicants for employment without regard to race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, sexual and reproductive health decisions or decision making (of covered persons or their dependents), disability, height, weight, marital status, familial status, domestic partnership status, caregiver status, genetic information or predisposing genetic characteristics, military status, domestic violence, sexual violence, or stalking victim status, pre-employment arrest record, or any other characteristic protected by law.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.