Seasonal Loan Receptionist at Peake Federal Credit Union – Towson, Maryland

About Us

Peake Federal Credit Union, with assets of about $525 Million, is a federally chartered credit union that focuses on providing excellent service to its about 29,000 members through its three branches, digital banking channels, and call center. We are a team of positive, dedicated, and highly experienced individuals that pride themselves in putting members first and living our core values of Integrity, Dependability, Honesty, Selflessness, and Competence.

The Position

The following is a summary of duties:

Welcomes members to the Credit Union by greeting them.

Provides information to members by answering inquiries concerning Credit Union products and services; directing them to other staff when necessary.

Ensures appropriate call distribution by routing telephone calls to proper employees.

Assists members by processing payroll deduction changes, providing members with new and used vehicle information, and providing members with loan payment estimates.

Ensures completeness of vehicle loan folders by filing title work.

Work Schedule & Branch

This job is open at our Towson branch located in Towson, Maryland.

This is not a hybrid or remote position; on-site attendance is required.

This is a Full-time, temporary position requiring a minimum of 35 hours per week. This position begins in May or June and ends mid-August.

The work schedule is Monday through Friday, 8:00am to 4:00pm. Thursdays are 8:00am to 4:00pm or 10:00am to 6:00pm.

Duties are performed in a professional office environment. Responsibilities may occasionally require an adjusted work schedule, working from a different branch, working before and/or after business hours, working on Saturdays and working hours exceeding the standard work schedule.

Qualifications

Minimum Required Education: This position requires a diploma from a public or accredited private high school. A high school equivalency diploma (GED) may be substituted for the required education.

Minimum Required Experience: Customer service experience in financial services, retail sales, or a similar environment is preferred, but not required.

Other Requirements:

Ability to perform basic mathematical functions such as adding, subtracting, multiplying, and dividing.

Proficient use of personal computers, internet applications, e-mail, and various Windows-based software applications including word processing.

Proficient use of standard office equipment including but not limited to fax machine, photocopier, telephone, and 10-key adding machine.

Ability to develop and maintain effective working relationships with others; demonstrate courtesy, empathy, and politeness.

Ability to meet member needs, build productive member relationships, and take responsibility for member satisfaction.

Ability to work cooperatively with others to achieve common goals.

Ability to plan and organize work and effectively manage time in order to accomplish goals.

Ability to make objective decisions and follow systematic procedures to solve problems.

Ability to communicate effectively both verbally and in writing.

A credit check and criminal background check are required.

Ability to lift and/or move up to 25 pounds

Salary Range

The salary range for this position is a minimum of $16.80, a midpoint of $21.00, and a maximum of $25.20 per hour. The final compensation offer is determined by an applicants relevant experience, qualifications, and our commitment to internal equity. While there are always exceptions, applicants are typically offered a rate in the lower part of this range, below the midpoint. We review compensation data on a regular basis to ensure market competitiveness and equity; accordingly, the hiring range for this position has been carefully crafted to align with the market.

Parking

Parking is provided at the Baltimore Avenue parking facility at 110 West Susquehanna Avenue in Towson. The facility is located at the Northeast corner of Baltimore and Susquehanna Avenues and is within a short walking distance of the Towson branch.

Branch Locations

Towson Main Office & Branch, 23 W. Susquehanna Avenue Towson, Maryland 21204

Perry Hall Branch, 8640 Ridgely's Choice Drive, Baltimore, Maryland 21236

GBMC Branch, Physician's Pavilion North Suite 145, 6535 N. Charles Street, Baltimore, Maryland 21204

Equal Employment Opportunity

Peake Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race and traits associated with race (such as hair texture, afro hairstyles, and protective hairstyles), color, religion, age, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.