What is the role of a Social Media Moderator at wyzecam.com?

The Social Media Moderator position at wyzecam.com is a Full-Time opportunity in the relevant field.

Where is this Social Media Moderator job located?

Kirkland, Washington, United States

What industry does this Social Media Moderator position belong to?

This role spans multiple industries.

What is the expected salary for this Social Media Moderator job?

Compensation will be discussed during the hiring process.

How can I apply for the Social Media Moderator position at wyzecam.com?

You can apply directly through the application link provided.

Social Media Moderator at wyzecam.com

The Opportunity

Online conversations don’t just reflect brand perception, they shape it. In a world where public sentiment spreads quickly and AI tools increasingly surface reviews and social commentary to influence buying decisions, passive moderation isn’t enough. That’s why we’re looking for a Social Media Manager who will actively own and shape how Wyze shows up in public digital spaces. You’ll manage high-volume, high-visibility conversations across platforms like Reddit, Facebook, X (Twitter), and YouTube to resolve issues, correct misinformation, contain negative momentum, and strengthen customer trust in real time.

This role is for someone who wants to own the conversation, not just respond to it.

What You’ll Do

Own and actively manage Wyze’s public-facing conversations across social platforms, ensuring we show up quickly, clearly, and confidently.
Contain and redirect high-risk or negative threads by correcting misinformation, reinforcing facts, and preventing unnecessary escalation.
Shape overall sentiment by identifying emerging patterns early and engaging strategically, not just reactively.
Partner cross-functionally with Support, Product, and Services to align messaging and escalate risks when appropriate.
Turn social insights into action by tracking sentiment trends, surfacing recurring issues, and recommending improvements that strengthen customer experience.

What You’ll Bring

Demonstrated experience managing high-volume, public-facing customer conversations and measurably improving sentiment, engagement quality, or issue resolution.
Exceptional written communication skills, capable of conveying empathy, clarity, and authority while simplifying complex issues for highly visible public forums
Ability to manage multiple platforms simultaneously, prioritize under pressure, and operate effectively in fast-moving customer environments.
Working fluency with CRM systems, social listening tools, and performance metrics used to monitor response quality and sentiment trends.

Social Media Moderator at wyzecam.com – Kirkland, Washington

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