Dispatcher at Kurtz Bros Inc – Independence, Ohio

As a Dispatcher, Your daily routine will include Taking delivery orders via email, phone, computer system and from customer service. Scheduling loads based on prioritizing needs and communicating delivery times. Making changes on the fly based on needs and communicate those changes to drivers and customers.

This is a fast paced job with lots of moving parts and customers that can be difficult to work with. You must be able to demonstrate the ability to keep your cool in stressful situations and high attention to details.

Essential Duties & Responsibilities:

Your daily routine will include Taking delivery orders via email, phone, computer system and from customer service. Scheduling loads based on prioritizing needs and communicating delivery times. Making changes on the fly based on needs and communicate those changes to drivers and customers.

This is a fast paced job with lots of moving parts and customers that can be difficult to work with. You must be able to demonstrate the ability to keep your cool in stressful situations and high attention to details.

• Work closely with department manager to understand and incorporate the priorities of the Transportation department in to day-to-day operations
• Develop delivery routes and maintain contact with drivers throughout the day
• Collaborate with management to modify daily routes to accommodate the needs of customers
• Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
• Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
• Act as communication liaison and answer incoming phone calls from drivers and customers
• Enter load information into computer and maintain records of calls, activities and other information
• Monitor routes of units to coordinate and prioritize their schedule
• Responsible for supporting sales department; providing administrative, clerical and customer support
• Assist the Transportation Manager to prepare quotes for materials and projects
• Maintain accuracy with regards to order entry for pickups, deliveries, etc.
• Maintain system in regards to descriptions, quotes, pricing, purchase orders
• Assess customer needs whether in-person or over the phone, answer questions, provide solutions, provide product information in order to familiarize and assist in merchandise selection, and provide any customer follow-up required
• Maintain a high-level of customer service to internal and external customers
• Follow all Kurtz safety guidelines and complete incident reports immediately when required
• Complete accident/damage/incident report immediately after any accident/incident or damage occurs
• Other duties as assigned
• Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary

Education and/or Experience

• High school diploma or equivalent
• 1-3 years' experience in performing general office skills
• Familiarity with local roadways and interstates in Cuyahoga County, Greater Cleveland and surrounding areas
• Knowledge of transportation related regulations and previous experience dispatching preferred
• Two to three years' experience in customer service related work, accompanied by data entry, word processing/computer use; and/or training that provides the required knowledge, skills, and abilities preferred
• Willingness to learn and grow within the role

Knowledge/Skills

• Flexible to work various hours during busy season (spring through early summer)
• Good communication and listening skills
• Friendly and positive demeanor with a focus on providing excellent customer service
• Demonstrating initiative with regards to responsibilities
• Attention to detail, accuracy, and follow through
• Ability to multi-task, prioritize effectively and work in a fast paced environment
• Attention to detail, accuracy, and follow through
• Enthusiastic, with a drive for results
• Proficiency in office IT suite (excel, word and PowerPoint) and ability to learn new programs/software
• Able to quickly develop a working knowledge of Kurtz Bros., Inc. products

All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.

Kurtz Brothers, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: 2316-986-7000.. We will make a determination on your request for reasonable accommodation on a case-by-case basis.