Technical Support Representative II (VoIP Systems) | Seasonal at Supportninja
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About This Position
Work Setup: Remote
Start Date: ASAP
Equipment Provision: Bring Your Own Device
Schedule: TBD
What does a day in the life of a Technical Support Representative II took like?
- Respond promptly and professionally to customer inquiries via phone, email, or chat regarding customer service or technical issues
- Provide accurate information about products and services to customers
- Resolve customer service and technical issues in a timely and efficient manner
- Recommend appropriate workarounds for customers, network hardware, software, and call flow routing/design elements
- Develop a deep understanding of client services or products including features, functionality, connectivity and integrations
- Follow up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions and technical issues in the organization’s CRM
- Assist customers by providing product demonstrations, training sessions and best practices as needed
- Provide regular updates to leadership regarding customer feedback and support performance
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications for a Technical Support Representative II?
- 3 years of experience in Technical Support role
- Strong communication skills, both verbal and written
- Basic knowledge of VOIP, networking, routers and modems
- Familiarity with a CRM and ticketing system
- Experience supporting VOIP products or systems preferred
Ninja Perks and Benefits
*Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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Job Location
Job Location
This job is located in the Philippines region.