Sales Engineer at Broadvoice – Madrid, Iowa

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

Broadvoice is seeking a highly motivated and technically driven Sales Engineer to support and expand our presence in the Colombian market. In this strategic pre-sales role, you will act as the technical authority supporting the sales team, designing tailored Contact Center solutions, and driving revenue growth through customer-centric innovation.

You will collaborate closely with Sales, Product, and Engineering teams to deliver compelling technical proposals and ensure successful solution positioning across enterprise and public sector clients.

Key Responsibilities

• Lead the technical pre-sales process for Contact Center solutions.
• Conduct in-depth discovery sessions to gather business and technical requirements.
• Design scalable and customized Contact Center architectures aligned with customer needs.
• Deliver impactful technical presentations, demonstrations, and proof-of-concepts.

• Translate customer requirements into detailed technical and commercial proposals.
• Support pricing strategy with accurate technical scoping.

• Identify product gaps and recommend new features or enhancements within Contact Center solutions.
• Act as a trusted advisor to customers on best practices in voice, cloud, and IP communications.
• Support project handoff to implementation teams, ensuring technical accuracy and feasibility.

• Partner with Sales to support national growth initiatives.
• Provide technical enablement to internal stakeholders when needed.
• Travel as required to support customers and business development efforts.

Qualifications

• Bachelor’s degree in Engineering, Telecommunications, Systems, or related field.
• Proven operational experience in Contact Center environments (mandatory).
• Previous team management experience (mandatory).
• Strong understanding of:
• • Windows and operating systems
  • Databases
  • Voice over IP (VoIP)
  • Networking and IP protocols
  • Scripting tools
• Availability to travel domestically.

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.