Manager, Infusion Intake (30743) at GI Alliance – Southlake, Texas

Manager, Infusion Intake (30743)
Job DetailsJob Location: Hybrid • GIA Cedar Ridge Admin - Southlake, TX 76092
Position Type: Full Time
Job Shift: Any
Description

Description

Position purpose
To lead the strategic vision of the Infusion Intake functional area, the Intake Manager is responsible for deploying technology, vendors, and updated process enhancements in a fast-growing environment. The Intake Manager will assist with team development, including on-going mentoring and training, to ensure that individual and team productivity, as well as other Key Performance Indicators (KPIs), are monitored and communicated consistently. This will include creating appropriate feedback loops to rectify issues in performance.
Responsibilities/Duties/Functions/Tasks:

Assist in developing standardized policies, procedures, and staffing levels essential to the achievement of the objectives of the Infusion Department. Will continuously review and revise these in collaboration with the department leaders and stakeholders.

Set and analyze Key Performance Indicator (KPI) data and coordinate revenue cycle analytics for key functions, utilizing available data; quantify expected revenue impact and other characteristics supporting prioritization decisions.

Lead process change initiatives and implementations for assigned functional area (including new acquisitions, vendor changes, new technology, process upgrades, etc.)

Actively participate in root cause analysis and coordinate resolution between appropriate parties, escalating when appropriate.

Support Supervisor(s) and HR team in escalated employee issues/disputes, corrective actions and performance improvement plans

Facilitate calculating capacity/staffing models and ensure proper staffing against current and projected volumes (including interview, hire and onboard staff)

Support and hold all vendors accountable for their assigned process flows

Respond to issues raised, both externally and internally, in a timely and effective manner

Provide continuous training for quality improvement and stay abreast of all State, Federal and Managed Care regulations as they pertain to revenue cycle. Communicate appropriate changes that need to occur due to these regulations

Review and approve semi-monthly payroll for direct reports and provide secondary support for supervisor(s)

Provide employee feedback, coaching, and counseling

Coordinate commentary in annual employee performance reviews and write/deliver reviews for direct reports

Lead department team meetings in the designated cadence and support employee engagement efforts

Attend management meetings and present updates when requested

Works in collaboration with other members of the Central Billing Office, provider offices and other stakeholder

Maintains privacy and confidentiality per policy and HIPPA regulations

Performs other related duties as required and assigned

Qualifications

Qualifications

Qualifications
Education: High school diploma or equivalent required. Bachelor’s Degree in Business or Healthcare Management; or 3+ years managing the intake processes and teams or revenue cycle of a healthcare organization (may be substituted with equivalent years of experience)
Experience: 3-5 years of intake experience required, preferably in infusion or oncology. Prior supervisory experience is also required.
Performance Requirements:

Excellent communication skills, both written and verbal

Creative, strategic, and analytical skills

Must possess leadership and persuasive skills

Strong presentation skills

Ability to gather and interpret clinical data

Ability to plan, organize, prioritize, and direct the work of others

Proficiency in all Microsoft Office applications, particularly MS Word and MS Excel

Ability to multi-task and prioritize in fast-paced environment

Strong attention to detail and decision-making skills

Ability to work efficiently both independently and in a team-oriented environment

Ability to perform in a deadline driven environment

Self-motivated with initiative

Strong sense of ethics

Ability to manage conflict and resolve issues