Sales Coordinator at Generation Hospitality – Provo, Utah

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

Position Summary

The Sales Coordinator at the Provo Marriott Hotel & Conference Center provides administrative and operational support to the Sales & Marketing team to ensure efficient execution of group, corporate, and event sales initiatives. This role serves as a key liaison between the sales team, hotel departments, and clients, helping to deliver exceptional service and drive revenue growth for the hotel and conference center.

Key Responsibilities

Sales & Administrative Support

• Provide administrative support to the Director of Sales and Sales Managers
• Prepare and distribute contracts, proposals, Banquet Event Orders (BEOs), and group resumes
• Maintain accurate sales files, databases, and CRM systems (e.g., CI/TY, Delphi, or similar)
• Assist with group room block management and coordination with Revenue Management

Client & Event Coordination

• Serve as a point of contact for group clients before and after contract execution
• Coordinate site inspections, client visits, and familiarization tours
• Communicate client needs to Operations, Banquets, Front Desk, and other departments
• Assist with group billing, deposits, and post-event follow-up

Sales & Marketing Support

• Assist with RFP responses and proposal preparation
• Track sales activities, generate reports, and support forecasting efforts
• Support marketing initiatives, including promotional materials and event planning
• Attend weekly sales meetings and assist with meeting preparation and documentation

Customer Service

• Ensure timely, professional communication with clients and internal teams
• Uphold Marriott brand standards and service excellence at all times
• Assist in resolving client concerns to ensure satisfaction and repeat business

Qualifications

Required

• High school diploma or equivalent
• 1–2 years of administrative, hotel, or sales support experience preferred
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Preferred

• Previous hotel sales or hospitality experience
• Familiarity with Marriott systems (CI/TY, MARSHA, Delphi)
• Experience supporting group sales or conference/event operations

Skills & Competencies

• Attention to detail and accuracy
• Ability to work in a fast-paced, deadline-driven environment
• Strong interpersonal and teamwork skills
• Professional appearance and demeanor
• Problem-solving and follow-through

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to lift up to 25 pounds occasionally
• Ability to move throughout the hotel and conference center as needed