Front Office Supervisor at MARYLAND PRIMARY CARE PHYSICIANS LLC – Glen Burnie, Maryland

Maryland Primary Care Physicians, LLC

Job Description

Job Title: Front Office Supervisor

General Summary of Duties: Direct, supervise, and coordinate activities of front office staff to include medical records management and patient referrals. Provide a variety of front office duties, including, but not limited to, patient scheduling, patient check-in/out, taking messages, verifying insurance information, entering charges and patient information into the EMR system, and answering patient questions. Perform all aspects of front office duties with little or no supervision.

Supervision Received: Report to Practice Manager

Supervision Exercised: Front Office Staff

Typical Physical Demands: Requires sitting, some standing, stooping, and stretching. Occasionally may lift up to 30 pounds. Requires sufficient hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.

Typical Working Conditions: Work is performed in an office environment. Involves contact with staff, patients, and visitors.

Primary Duties/Responsibilities Include but is not Limited to:

1. Direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.

2. Broad knowledge of front office practices and procedures, including the Company’s Electronic Medical Records system (EMR).

3. Broad understanding of insurance practices and procedures.

4. Assist in troubleshooting billing related issues.

5. Complete daily deposit preparation and close of day. Ability to follow cash control policies as established by the Company.

6. Ensure compliance with regulations and standards of performance for quality care.

7. Ensure that patients are treated in a prompt and courteous manner by staff. Inform patients of appointment delays.

8. Train staff in proper use of telephone system and acceptable telephone etiquette.

9, Answer telephones, assist with patient check-in/check-out, as needed.

10. Direct patient requests or questions to the appropriate provider.

11. Schedule appointments.

12. Order office supplies, within budget.

1. Provide assistance to other office staff - front and back - as needed.

14. Assist in the selection and training of front office staff.

15. Assist the Practice Manager with performance evaluations and disciplinary actions.

1. Act as back-up to Practice Manager, as required.
2. Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
3. Maintain patient confidentiality.
4. Perform related work and other duties as required.

Performance Requirements:

Knowledge, Skills, and Abilities: In depth knowledge of medical office practices and procedures, including billing practices and procedures, patient record management.

Education: High school diploma.

Experience:

1. Three to five years related front office medical experience.

2. Broad understanding of ICD-9 and CPT coding practices.

3. Proficiency in the use and application of personal computers and related software.

4. Broad understanding of insurance practices and procedures.

5. Broad understanding of medical terminology.

Certifications/License: None

Alternative to Minimum Qualifications: None

MMR and Flu vaccinations required (unless approved for a medical or religious exemption)

PPD

Background Check and Drug Screening required