Customer Service Representative - PH (Copy) at Daxko
Daxko
Philippines
Posted on
Updated on
Recently UpdatedEmployment Type:Full-Time
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About This Position
At Exercise.com, now part of the Daxko family, we help fitness businesses thrive by powering the technology behind their communities. Our clients rely on our platform to run their operations, engage members, and grow their impact. When something isn’t working, they turn to us.
We’re looking for a Customer Service Representative who brings empathy, curiosity, and technical confidence to every interaction. In this role, you’ll partner closely with clients to resolve platform questions and technical issues, ensuring they feel supported, heard, and set up for success.
If you enjoy solving problems, learning new technology, and turning moments of friction into positive experiences, this could be a great fit.
- Serve as a primary point of contact on our customer support phone line.
- Listen closely to understand client needs and identify the root cause of issues.
- Troubleshoot platform challenges and determine the right resolution path, whether that means resolving directly or partnering with Engineering, QA, Success, or Training.
- Prioritize incoming support tickets thoughtfully and respond with clear, timely updates.
- Deliver professional, friendly communication in every interaction.
- Meet established goals for response time, resolution time, and task completion.
- Contribute to a culture of collaboration and continuous improvement.
How You’ll Be Measured
We are a results-driven team, and we believe in clarity around expectations. You’ll have a 90-day evaluation after starting and will be measured on:
- Reply time
- Resolution time
- Task completion
- Customer Satisfaction Scores
What You Bring
- At least 1 year of technical customer support experience
- Strong verbal and written English communication skills
- Reliable internet access (minimum 25 Mbps download / 5 Mbps upload)
- Comfort navigating multiple systems and learning new technology quickly
- Ability to work independently and take initiative when solving problems
- Strong attention to detail and follow-through
- Confidence working in a fast-moving, evolving environment
Experience with Salesforce, Slack, Zapier, or Microsoft Office Suite is a plus.
- Reliable and accountable — you show up prepared and on time.
- People-centered — you genuinely enjoy helping others move from problem to solution.
- Resourceful — you look for answers, think critically, and know when to ask for support.
- Collaborative — you partner well with teammates across departments.
- Adaptable — you’re comfortable learning new tools and adjusting to change.
- Organized — you can work within established systems while staying efficient and accurate.
Logistics
- 100% remote, full-time W2 position through Deel (Employer of Record), contracted to Daxko.
- Approximately 40–50 hours per week.
- 8-hour shifts scheduled between 7:00 a.m. and 11:00 p.m. EST.
- Training during the first month will take place Monday through Friday, 9:00 a.m. to 5:00 p.m. EST.
Compensation
- Starting hourly rate: 235 PHP per hour
- After successful completion of the 90-day evaluation period: 264.38 PHP per hour
- Payroll is processed every two weeks through Deel
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Job Location
Philippines
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