Program Manager -Youth Emergency Shelter at ACH Child and Family Services – Fort Worth, Texas

Position Function:

Under the general administrative direction of the Director of Residential Services-Wichita, the Program Manager is responsible for the development, programming, maintenance, teaching, supervising and evaluation of the emergency services program. The Program Manager ensures that the program effectively meets the treatment needs of each client, that staff are appropriately supervised and supported in delivering services, and that the goals regarding conduct and performance established by management are achieved and established personnel policies are implemented. The Program Manager is sensitive to the service population’s cultural and socioeconomic characteristics and performs any other duties as directed by the Director of Residential Services -Wichita.

Requirements:

Education: Bachelor’s degree in Human Services field and four or more years of relevant experience or Master’s degree in Human Services with two years of relevant experience required. Must be able to test for licensure within a year or already be a Licensed Child Care Administrator licensure. Other advanced licensure preferred, LMFT, LPC, or LCSW.

Experience:

• Three years of experience in a licensed residential program, child placing agency or treatment setting working with children, youth and/or families
• Two years of supervisory experience required
• Understanding of trauma informed care principles required
• Training and experience in Trust Based Relational Intervention preferred
• Licensed Child Care Administrator preferred
• Proficient knowledge of Microsoft software and the ability to learn databases as needed

Other:

• Valid Texas driver’s license within 90 days of establishing Texas residency
• Acceptable driving record

Working Conditions:

Working conditions include exposure to children and youth placed in a 24-hour residential environment on a daily basis. This could include clients with behavioral problems, including possible physical aggression. Will also be exposed to the typical hazards of the residential environment related to household activities, cleaning agents, and food preparation. Exposure to illness and blood exists. Residential programs do not close for holidays or inclement weather. They operate 24 hours a day, 7 days a week, and 365 days a year.

Exposure to Confidential Information:

Maintain confidentiality and follow policies related to personnel records and client records.

Key Expectations/Responsibilities:

Working Relationships:

• Represent ACH in the community in a professional, responsible and ethical manner
• Work closely with other ACH programs and departments to coordinate and facilitate the implementation of comprehensive care for the children and families served
• Establish a respectful relationship with program staff and persons served to help them gain skills and confidence
• Work in collaboration and partnership with all program teams, in a friendly, compassionate, courteous and positive manner at all times
• Work as a team player and exhibit professional behavior and a positive attitude with youth, their families, the program, and other external partners that reflects positively on the Agency and is consistent with Agency policies and practices
• Work independently while maintaining regular communication with the Director of Residential Services -Wichita regarding program status

Leadership and Supervision:

• Interview, select and provide orientation to new program staff
• Continually assess the educational/training needs of staff and seek out training opportunities that will help to address those needs
• Coordinate orientation for all new staff and ensure all staff receives training needed to successfully work with clients and assist them in meeting their goals
• Ensures staff maintains required training.
• Ensure the provision of 24/7/365 on-call support for the program and staff and actively participate in on-call duties as scheduled
• Lead and supervise staff to develop, implement, and evaluate strategies and goals to achieve positive outcomes that meet grant, contract and ACH performance standards and comply with licensing, COA, and best practice standards
• Develop direct reports to their highest potential, foster teamwork, and nurture a positive working environment by fostering engagement and retention through communication, feedback, positive performance, and recognition
• Sets performance goals, provides ongoing feedback and coaching, and delivers yearly reviews.
• Maintain an active presence throughout the facility to ensure Agency policies, client needs and licensing standards are being met; monitor service delivery and make recommendations for improving staff development and management
• Ensure work time is utilized effectively to maximize productivity
• Actively participate in supervision and communication with supervisor
• Maintain high ethical standards which are outlined in the ACH Child and Family Services policy and procedure manual and those that apply to individual licensure

Program:

• Provide oversight of the program’s daily schedule to ensure it meets the needs of clients served, including, but not limited to, the provision of proactive teaching activities, academic instruction, life skills, social skills, physical activity, recreation, and entertainment
• Oversee program staffing patterns and scheduling to ensure appropriate coverage within budget guidelines and in compliance with licensing standards
• Ensure all safety plans, service plans, and behavior management plans for clients are implemented and followed to completion
• Provide oversight of program budget and employee spending to ensure expenses are within budget
• Ensure facility is maintained in a manner that meets licensing standards and agency expectations
• Execute, review, and ensure that containments are implemented as trained and only for the purposes outlined in Minimum Standards
• Maintain compliance with all contracts, licensing and accreditation standards, and ACH policies and procedures at all times
• Complete monthly home, kitchen, and vehicle inspections and maintain home cleanliness to ensure a safe and clean environment that meets ACH and licensing standards
• Monitor storage and administration of client medications and ensure that all licensing standards are met
• Plan, lead, and participate in collaborative staff meetings

Documentation and Reporting:

• Review and approve all staff timesheets
• Complete all paperwork in a timely manner in accordance with State of Texas guidelines
• Review and approve all Incident Reports completed by program staff
• Regularly review and approve program documentation to ensure quality as well as compliance with licensing, COA, contract, grant and ACH standards
• Oversee employee training records to ensure compliance with training requirements
• Provide content for program-related reporting and complete grant and/or contract post-award reports as required by the funding agency

Program Development and Evaluation:

• Continually assess the continuing education needs of program staff and staff’s application of policy and procedures
• Provide ongoing evaluation and development/continuous programmatic improvements as needed to meet the needs of the service population
• Monitor client data entered into electronic systems for accuracy, completeness and compliance with program requirements monthly
• Assist in development of program related improvement processes and evaluation
• Collaborate with Clinical Manager and staff to develop strategies to meet outputs and achieve outcomes if off-target
• Partner with Clinical Manager and Director of Residential Services-Wichita Campus to develop program goals and implement strategies for achieving goals
• Support the implementation of the Trauma-Informed Care model
• Assist Director of Residential Services Treatment -Wichita with managing program budget

Core Competencies

• Professionalism (including, but not limited to, consistent and reliable job performance, awareness and use of professional ethics to guide practice)
• Implement Program with application of positive youth development approach and developmental practice methods. (including, but not limited to, skills to develop a PYD plan and identifying the client’s strengths in order to best apply a PYD framework utilizing methods focused on genuine relationships, intervention planning while meeting the health and safety needs of each client)
• Cultural and human diversity (including, but not limited to, gaining knowledge and skills to meet the needs of clients of a different race, ethnicity, nationality, religion/spirituality, gender identity/expression, sexual orientation)
• Applied human development (including, but not limited to, understanding the developmental needs of those at risk and with special needs)
• Relationship and communication (including, but not limited to, working with clients in a collaborative manner)
• Trauma-Informed Care (including, but not limited to, understanding trauma and the capacity to implement the most effective and current trauma informed interventions within assigned programs)

#ACH1

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

Education: Bachelor’s degree in Human Services field and four or more years of relevant experience or Master’s degree in Human Services with two years of relevant experience required. Must be able to test for licensure within a year or already be a Licensed Child Care Administrator licensure. Other advanced licensure preferred, LMFT, LPC, or LCSW.

Experience:

• Three years of experience in a licensed residential program, child placing agency or treatment setting working with children, youth and/or families
• Two years of supervisory experience required
• Understanding of trauma informed care principles required
• Training and experience in Trust Based Relational Intervention preferred
• Licensed Child Care Administrator preferred
• Proficient knowledge of Microsoft software and the ability to learn databases as needed

Other:

• Valid Texas driver’s license within 90 days of establishing Texas residency
• Acceptable driving record