Area Property Operations Lead - Field-Based (Storage) at Highline Real Estate Partners LLC – Cumming, Georgia

Job Title: Area Property Operations Lead - Field Based (Storage)

Work Location: Cumming, GA; Statham, GA; Dawsonville, GA; Monroe, GA; Winder, GA; Lilburn, GA

Reports to: District Manager

Full-Time, Hourly, Non-Exempt

Role Summary

The Area Quality Lead is a hands-on, field-based role responsible for maintaining the cleanliness, functionality, and overall condition of multiple storage properties within a designated district.

This role is essential to ensuring our properties are consistently clean, rent-ready, and operating at a high standard. The Area Quality Lead spends a significant portion of time onsite performing routine cleaning, light maintenance, and property inspections, while also supporting day-to-day operations, customer experience, and overall property performance.

In addition to maintaining physical standards, this role plays a key part in identifying issues, supporting operational processes, and ensuring each location reflects the quality and professionalism of USA Storage Centers. This is an active, field-based position requiring travel between sites, strong attention to detail, and a high level of ownership.

Key Responsibilities

Property Maintenance

• Ensure property cleanliness by picking up trash and debris.
• Clean and prepare vacant units to meet USA Storage Centers’ rent-ready standards.
• Maintain golf cart cleanliness, charging, and monthly safety inspections.
• Keep office, restrooms, hallways, and grounds clean and organized.
• Perform minor maintenance tasks during each property visit such as replacing light bulbs, spraying weeds, checking gate motor functionality, and applying overlocks.
• Coordinate with contractors for major repairs and improvements.
• Create and track maintenance requests using Service Channel.
• Regularly audit property conditions and ensure sufficient supplies are available, coordinating with the Director of Maintenance or District Manager for timely repairs.

Sales and Marketing

• Ensure facility and unit readiness for new and existing customers to support sales and revenue objectives.
• Conduct quality audits to ensure standards are met or exceeded.
• Engage in limited direct-in-person interactions with potential customers as needed.
• Ensure consistent marketing efforts by inspecting and maintaining signage quality.
• Conduct audits on the visibility and effectiveness of signs, banners, promotional flags, and balloons.
• Assist in the installation and maintenance of marketing materials as required.

Customer Relations

• Promote and maintain excellent customer relations by providing information and assisting in issue resolution alongside the Remote Customer Service Manager (RCSM) and District Manager.
• Suggest improvements to enhance customer experience and quality service.
• Handle customer concerns in a professional and effective manner, representing USA Storage Centers with integrity.

Administrative Duties

• Retrieve and process mail and payments from designated drop boxes. Forward any pertinent items to the Hub.
• Complete daily checklists via Excel or company software.
• Perform basic POS system tasks, including move-ins, payments, account notes, and tenant move-outs.
• Assist in auction processes per company policies and procedures.
• Submit accurate and timely operational policies and procedures.
• Maintain professionalism in all communications, including email, phone, and text.
• Monitor work emails regularly and respond professionally and efficiently.

Property Management and Security

• Conduct detailed property inspections and document findings.
• Identify and report security concerns by monitoring entry logs.
• Apply overlocks and track them using the Davinci system.
• Ensure security systems, including surveillance cameras, are operational and escalate any issues promptly.

Skills Required

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
• Ability to work independently with minimal direct supervision.
• Strong problem-solving skills with a balanced, mature, and professional approach to both people and challenges.

Education and Work Experience Requirements

• Previous experience in sales, retail, or a customer-facing environment preferred.
• Must pass a pre-employment background check and drug screening.
• Valid driver’s license and proof of insurance required for work-related travel.

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Must be able to stand for extended periods, up to 8 hours at a time.
• Ability to communicate clearly and effectively over the phone, including speaking, listening, and responding professionally.
• Ability to work in various weather conditions (hot, cold, rain, sun).
• Must maintain a professional appearance and project an outgoing, friendly demeanor.
• Ability to safely and successfully perform essential job functions while meeting productivity standards.
• Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations.

Scheduling Expectations

• Position requires flexible availability to accommodate multi-suite coverage.
• This position requires the flexibility to work Saturdays, occasional overtime, and as business needs dictate.
• Frequent travel between sites; mileage reimbursement will be provided as applicable.