Customer Service Representative (Healthcare Insurance, Billing) at Supportninja – Quezon City

Work Setup: Onsite at The Sanctum, Quezon City

Contract Type: Full Time

Schedule: 9-6pm EST (subject to change) | Mon - Fri

Start Date: ASAP

What does a day in the life of a Customer Service Representative look like?

• Patient triage & communication
• Handle inbound phone calls via Quo
• Monitor and respond to tickets in Pylon
• Triage and resolve patient-related inquiries (pricing, balances, claims)
• Return missed calls by end of day
• Respond to email/form tickets same-day (EOD SLA)
• Pricing & Billing Support
• Address pricing disputes and outstanding balance questions
• Adjust pricing to patient-expected amounts when appropriate (system reconciles later)
• Sense-check deductibles, co-insurance, co-pays for accuracy
• Escalate complex billing discrepancies when needed
• Use Steady (pricing tool) as required
• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

• At least 1 year of customer service experience in a healthcare industry or equivalent
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications
• Knowledge and experience with a CRM preferred
• Basic understanding of healthcare terminology, such as deductibles, co-insurance, and co-pays, to sense-check pricing information and identify errors, although expertise in specific plans is not required
• Familiarity with Electronic Health Record systems (EHRs) for checking appointment dates and historical claims to verify pricing

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/XF-lucV7RmgxNepr9R81Q

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

#Supportninjajobs