IT Support Engineer at Curinos Inc – Toronto, Ontario

Company Description

Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.

Curinos is operating under a hybrid modality. This position is based in Toronto metropolitan areas and requires 4 days a week in office.

Responsibilities

We are seeking candidates for a IT Support Engineer role to provide high quality PC support services to end-users via remote, telephone or desk-side. If you are extremely smart, analytical, good with people, motivated, technology savvy and a team player we would like to hear from you.

• Support end-users and troubleshoot a range of issues, including Windows 10, email, network access, Microsoft Office 365 Suite, security software, and laptop/mobile hardware
• Manage user laptop, accounts, email, and mobile device setup
• Hardware, software, and peripheral installation
• Troubleshoot basic network connectivity issues
• Assist the infrastructure team with ad-hoc duties, including the smooth operation of the office infrastructure including LAN, Wi-Fi, and video conferencing equipment
• Position will require 4 working days at Curinos Toronto office

Salary Range: 110,000 - 115,000 CAD

Desired Skills & Expertise

Candidates should have the following background, skills, and characteristics:

• Information Technology or related major with 3-5 years of experience in a Windows OS support position
• Strong Windows 10 and laptop hardware installation and troubleshooting skills
• Experience with Windows Server 2016/2019, including Microsoft 365 Exchange administration
• Working knowledge of Microsoft Office 365 Suite (Outlook is essential)
• Experience configuring mobile devices, including Android and iPhone
• Experience working with ServiceNow or ServiceDesk (Jira) ticketing system
• Basic understanding of TCP/IP for network connectivity troubleshooting
• Strong written and verbal communication skills
• Experience with PowerShell

Why work at Curinos?

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
• Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask!
• Unlimited PTO policy, floating holidays, volunteering days and a day off for your birthday
• Learning and development tools to assist with your career development
• Work with industry leading Subject Matter Experts and specialist products
• Regular social events and networking opportunities
• Collaborative, supportive culture, including an active DE&I program
• Employee Assistance Program which provides expert third-party advice on well-being, relationships, legal and financial matters, as well as access to counselling services

Applying:

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need!

If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at careers@curinos.com and we’ll do everything we can to help.

Inclusivity at Curinos:

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.