Field Technician Supervisor at Quest International – Irvine, California

Field Technician Supervisor
Irvine, CA | 100% Onsite | Full-Time
Monday–Friday | 8:00 AM – 5:00 PM
Pay: $35.10–$43.27/hour

About the Role

Quest International is hiring a Field Technician Supervisor to lead daily field service operations, including technician scheduling, dispatch execution, routing decisions, workload balancing, and service escalations.

This is a hands-on dispatch leadership role for someone who has personally worked in the field and understands what the job looks like from the technician side. The right candidate has traveled to customer sites, handled service calls, worked through delays, access issues, changing schedules, and the reality of repairing equipment in live environments.

This is not an IT helpdesk role.
This is not a call center supervisor role.
This is not a desk-only coordination role.

Required Qualifications

Candidates must clearly demonstrate the following on their resume:

• Prior hands-on experience working as a field technician, field service engineer, installation technician, repair technician, or similar onsite service role
• Prior experience traveling to customer locations to troubleshoot, install, service, or repair equipment
• Clear understanding of what it feels like to work in the field, including travel time, site access issues, job delays, paperwork, customer coordination, and real-world service conditions
• At least 3 years of direct leadership experience in field service dispatch, technician scheduling, or service operations
• Hands-on ownership of dispatch boards, routing decisions, technician scheduling, and workload balancing
• Proven experience supporting mobile field technicians, not internal IT support teams
• Experience managing service escalations and real-time operational issues
• Experience working in SLA-driven and KPI-driven environments with measurable service expectations
• Experience using dispatch systems, ticketing systems, CRM tools, or field service platforms
• Strong decision-making ability in a fast-paced, real-time environment
• Ability to work 100% onsite in Irvine, California, Monday through Friday from 8:00 AM to 5:00 PM
• Must live within a realistic commuting distance to Irvine and preferably within Orange County

Do Not Apply If

• Your background is primarily IT helpdesk, desktop support, or internal service desk leadership
• Your experience is mainly call center supervision without direct field dispatch ownership
• You have never personally worked as a field technician or traveled to customer sites for service work
• You have not directly managed dispatch, routing, technician scheduling, and service execution
• You require remote or hybrid work
• You are not located within commuting distance of Irvine, California
• Your compensation expectations exceed $43.27/hour

Key Responsibilities

• Own and manage daily dispatch operations for field service technicians
• Control the live dispatch board, including job assignment, routing, and schedule adjustments
• Prioritize and assign work orders based on urgency, geography, technician skill set, and SLA requirements
• Monitor open tickets, backlog, response times, completion rates, and technician utilization
• Make real-time decisions to reduce downtime and maintain service coverage
• Act as the escalation point for failed jobs, delays, routing conflicts, and customer-impacting issues
• Balance technician workload to maximize productivity and efficiency
• Drive SLA and KPI performance across field operations, including response time, completion rates, and utilization
• Partner with operations and logistics to remove bottlenecks and improve execution
• Coach dispatch and service coordination staff on execution, urgency, and accountability
• Ensure accurate service documentation and operational reporting
• Identify inefficiencies in scheduling and implement improvements
• Use personal field experience to make practical dispatch decisions based on real technician travel time, site conditions, job complexity, and customer impact

Preferred Qualifications

• Background in medical device, OEM, A/V, electro-mechanical, installation, or technical field service environments
• Experience supporting route-based technicians performing onsite service work
• Strong Excel and operational reporting skills
• Experience improving dispatch workflows and technician productivity
• Previous experience flying or traveling regularly for field service assignments is strongly preferred

Compensation

• $35.10–$43.27/hour
• Full-Time
• Temp-to-Hire
• This pay range is firm. Candidates outside this range will not be considered.

Work Environment

• 100% onsite in Irvine, California
• Monday through Friday, 8:00 AM – 5:00 PM
• Fast-paced, high-accountability service operations environment

About Quest International

For over 40 years, Quest International Inc., headquartered in Irvine, California, has been a trusted global partner to healthcare organizations, Fortune 500 companies, and technology innovators. We specialize in medical and industrial display solutions, IT services, field engineering support, and repair and logistics programs that keep critical equipment performing at peak performance.

We operate in environments where reliability, responsiveness, and execution matter. Our teams support hospitals, research facilities, and enterprise clients where downtime is not an option.

Why Join Quest International

Quest International is looking for someone who can lead with credibility because they have personally done the work in the field. This role is for an operator who understands technician reality, can make sound dispatch decisions, and can help drive field productivity and service performance every day.