Taproom Manager at Creature Comforts Brewing Company – Athens, Georgia

Location: Snow Tire – Athens, GA Job Family: Manager

Reports To: Director of Taprooms Exemption: Exempt

Position Purpose: The Taproom Manager, with assistance from the Taproom Leadership Team, will lead the FOH service and Assistant Manager team at Snow Tire.

Duties and Responsibilities:

1. Staff Management

• Oversee the service team and Assistant Managers in the Taproom, providing support and guidance as needed.
• Develop and manage the Taproom service team’s schedule, approve timecards, and submit payroll reports every two weeks.
• Process PTO and time-off requests promptly, ensuring sufficient staffing levels for operations.
• Assist in recruiting, interviewing, and selecting candidates for the Taproom.
• Facilitate onboarding for new hires and gather feedback to allow for continuous improvement.
• Facilitate additional training for staff as needed, including completion of Cicerone and ServSafe certifications, 30, 60, and 90-day check-ins, and updates to Taproom training documents that reflect changes in taproom and company policies.
• Communicate policy and operational changes to staff effectively.
• Address performance issues with guidance and collaborate with the leadership team to improve staff performance.
• Celebrate team achievements, gather and respond to feedback, and conduct regular check-ins and reviews with Taproom staff.
• Participate in staff lineups as often as possible to ensure important information is being shared.

2. Operations Management

• Audit EOD transactions, make weekly cash deposits, and ensure petty cash and change are available.
• Work closely with the production team to ensure readiness for new releases.
• Maintain all menus for the Taproom and work with the marketing team to ensure that products that are shown as available online match what is available on-site.
• Purchase and maintain the tools and inventory needed for Taproom to run efficiently.
• Assist the Cura Manager by purchasing and maintaining shared supplies between the Taproom and Cura.
• Collaborate with the Cura Manager as needed to ensure the cocktail program is successful in the Taproom.
• Collaborate with the Events and Retail Manager as needed to ensure events, private parties and reservations are well organized in the taproom, and merchandise is available and organized.
• Work with HR and Arryved to ensure our House Accounts are accurate and our allocation sheets are up to date.
• Work with service vendors and the CCBC Maintenance Team to address and resolve all maintenance issues and projects in the Taproom.
• Ensure monthly inventory counts are conducted and accurate.
• Observe trends and recommend changes to staffing, operations, products and pricing to help ensure the Taproom remains profitable.

3. Other Responsibilities

• Observe shifts regularly and cover for MODs if needed.
• Update and maintain 4DX information regularly and ensure that Lead Measures are being met.
• Schedule secret shopper visits monthly and conduct weekly taproom closing audits.
• Work closely with other departments as needed to accomplish company-wide goals.
• Assist the Director of Taprooms with tracking and reporting Taproom revenue and expenses as needed.
• Lead by example by embodying our values to foster and maintain a positive culture in the Taproom and throughout the company.

• Minimum of 3+ years of professional hospitality experience.
• Availability to work nights and weekends as needed.
• Ability to work in a constant state of alertness and safety.
• Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
• Excellent written and verbal communication skills.
• Proficiency in office software, including MS Office Suite.
• Attention to detail and problem-solving abilities.
• Discretion and confidentiality in handling sensitive information.
• Ability to work independently, take initiative, and make sound judgments.
• Flexibility to adapt to changing priorities and deadlines.
• Professional demeanor and strong interpersonal skills.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

• Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl and climb.
• Ability to frequently talk, hear, and smell.
• Ability to occasionally lift and/or move up to 50 pounds.
• Ability to frequently reach with hands and arms. Use hands to handle or feel objects, tools, or controls.
• Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Disclaimer

The job description provided here is intended to outline the general nature and key responsibilities of this role. It is not intended to be an exhaustive list of all tasks, duties, and responsibilities that the employee may be required to perform. The employee may be asked to perform other duties as required. Furthermore, the duties and responsibilities of this position may change at any time, with or without notice, based on the needs of the organization.