German Speaking Customer Service Representative (Remote) in Hamburg, Hamburg at Massive Bio

About Massive BioEvery cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.

Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.

About the RoleWe are currently seeking a Patient Relations Coordinator to support our growing European operations.

This role is critical in ensuring high-quality, compliant, and patient-centered communication with individuals navigating complex oncology journeys. The successful candidate will combine empathy with strong process discipline and regulatory awareness.

What You'll DoServe as the primary point of contact for cancer patients and caregivers in Germany

Provide structured and compliant information about Massive Bio services and clinical trial processes

Facilitate patient onboarding, consent coordination, and medical record collection

Maintain accurate and complete documentation within CRM systems

Conduct structured follow-ups aligned with defined KPIs and operational standards

Ensure patient data handling in full compliance with GDPR and privacy-sensitive requirements

Support communication with treating physicians when appropriate

Provide relevant operational insights to internal teams when necessary

Who You AreBachelor’s degree or equivalent professional experience

Minimum 2+ years of experience in patient coordination, healthcare operations, or structured customer service

Native-level German and professional-level English

Demonstrated experience handling sensitive patient data in compliance with GDPR

High level of accuracy, documentation discipline, and CRM proficiency

Excellent verbal and written communication skills

Strong emotional intelligence and ability to navigate sensitive conversations professionally

Proven reliability, structured work approach, and KPI accountability

What We ValueProcess discipline and operational consistency

Regulatory awareness and compliance mindset

Professional communication standards

Performance ownership and accountability

Patient-first approach balanced with structured execution

This position offers the opportunity to contribute to a mission-driven organization operating at the intersection of healthcare and technology, while working within a highly structured and compliance-oriented international environment.