Associate Account Manager - Canada at Wheels, Inc. – Mississauga, Ontario

Wheels, Inc.

Location: Mississauga, ON
Posted on: Posted Today
Time Type: Full time
Requisition ID: R5131

Job Description:JOB OVERVIEW

The Associate Account Manager is a highly visible position who works closely with Account Managers, Fleet Consulting Executives, and key operational areas. Each Client Services member has 100% client retention responsibility.

The Associate Account Manager role builds the skills needed for an Account Manager. Responsibilities include:

• Provide administrative and analytical support within a team’s account portfolio for Core and Fleet Administration Account Managers

• Support Account Managers and their clients to ensure continued service.

• Handle transactions, do research, respond to inquiries, finish projects, and create reports.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Conduct research, collect data, update status events, and prepare appropriate reporting based upon specific client parameters.
• Respond to clients, dealers, drivers, internal customers, and vendor phone/email inquiries within established service level standards.
• Assist in managing open Salesforce requests to ensure cases and associated tasks remain current and do not go overdue.
• Escalate issues that impact service delivery.
• Audits and Reporting of Data Integrity
• Data and Exception Management
• Clearly communicate recommendations to customers and across the organization
• Understand customers' fleet policies, anticipate needs, participate in executing on goals.
• Meet or exceed all departmental-driven phone and Salesforce KPIs
• Assist in creating SOPs and FAQ documentation.
• Other duties as assigned.

LEADERSHIP RESPONSIBILITIES

• No direct management responsibilities

COMPETENCIES - SKILLS

• Thorough knowledge of clients and service offerings
• Able to proactively identify and understand internal and external client needs.
• Effective at influencing across the organization through knowledge and expertise.
• Dedicated to the achievements of colleagues and the organization.
• Demonstrate integrity, enthusiasm, and a willingness to be involved and make a difference.
• Strong written and oral skills to collaborate effectively with clients and internal/external organizations.
• Initiative-taker, ability to work independently and manage priorities effectively.
• Problem solver
• Strong organizational skills and attention to detail
• Bilingual French speaking preferred
• Able to manage multiple tasks and consistently communicate results.
• Effective in keeping deadlines, following up on tasks, and maintaining commitments

EDUCATION AND EXPERIENCE

• High School Diploma required, bachelor’s degree preferred
• One to two years of relevant experience
• Intermediate to Advanced Proficiency in Microsoft Excel
• Outstanding verbal and written communications skills

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENTWork Environment:This hybrid position is in the Mississauga office and operates in a professional environment.Position Type/Standard Schedule:This is a Full Time position, Monday thru FridayTravel:No travel requiredPhysical Demands:The level and duration of physical exertion generally required to perform critical tasks in support of critical job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

We're proud to offer a competitive salary, extended health, dental and vison care, virtual heath, paid time off, & paid holidays, retirement with company match, exclusive discount programs, wellness programs, and more.

Pay Range:$56,700-$79,400

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including geographic location. Final offer amounts are determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual pay offered will be determined on a case-by-case basis.

EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team.

Wheels Is Committed to Making Our Organization One of the Best Places to Work

As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential.

The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team.

When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long-term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more.

Ready to experience the Wheels culture for yourself?

• 10 years average employee tenure

• 10 times recognized as one of Chicago's Best and Brightest Companies to Work For

• 50+ health, wellness and engagement benefits

• 2,500+ online learning programs

Wheels is Invested in the Well-being of the Community and the World We Inhabit

Diversity: Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work.

Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas.

Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more.

We Are Dedicated to the Safety and Health of our Employees

Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people.

Wheels Fosters More Than Just Work Relationships

We hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more.

At Wheels, your well-being is our priority. As part of our commitment to your health and well-being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey.

The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle.

This program is designed to support your overall well-being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.