Assistant Shop Manager at Stearns Companies – FINDLAY, Ohio

This position will be responsible for assisting in managing the daily operations of the shop. By providing direct supervision of all tow truck operators on daily basis. Supervise inventory control for accuracy. Develop and monitor preventive maintenance program for company owned vehicles to ensure that all maintenance is performed as is required. Maintain a high degree of professionalism and integrity, setting the example for all tow operators. Successful applicants will be required to work on call and support the Shop Manager in any duties required to operate a successful 24-hour operation. Assistant Shop Managers will receive training including instructor led, e-learning and on the job training to learn duties, processes and responsibilities to have the opportunity to advance to a Shop Manager.

Essential Job Functions:

• Maintain clean, orderly and safe working environment
• Help maintain a Drugfree Safety Program

• Ensures timely resolution of customer complaints.
• Maintain schedules and time and attendance policies.
• Make sure that all tow operators are DOT complaint by performing pre-checks, post checks, driving tests and following hours of service compliance.
• Ability to communicate effectively with all levels of internal and external staff
• Supervise and maintain inventory of parts and equipment.
• Write workorders and create invoices for customers
• Order parts needed to complete service work
• Ability to supervise other employees, manage workflow and employee morale
• Have good attendance
• Be a team player committed to continuous improvement.
• Must demonstrate ability to interview, train, instruct, and mentor new and existing employees.

• Monitor a preventive maintenance program for all company owned vehicles
• Ensure that all tow operators are in compliance with time clock procedures
• Ensure that all tow operators respond to calls dispatched in a safe, timely manner.
• Ensure that all tow operators communicate with dispatch in a professional manner and be informative as it relates to information necessary to document their status in servicing a call as well as accurate ETA’s when requested
• Ensure that all tow operators professionally and safely, perform emergency road service duties; free of accidents, injuries and damage, as may be dispatched.
• Ensure that tow operators perform pre-inspection of trucks and related equipment, tools, rigging, and inventory; ensure checklists are complete and turned in prior to beginning duty each day
• Ensure that all tow operators maintain truck fluid levels, including fuel levels according to manufacturer’s standards and note quantities added on the pre-shift inspection sheet
• Ensure that trucks are kept clean inside and out; tools and equipment are stored in the designated locations and kept in workmanlike condition; damaged tools and equipment or missing must be reported immediately
• MUST answer phones/emails/texts immediately and respond within the required ETA for the specific call and ensure that all mechanics do the same.
• Be well-groomed, wearing a clean uniform and safety jacket or vest at all times with identifying name and company name clearly visible and ensure that drivers do the same

• Perform other duties as assigned by management

Experience Required:

• Excellent knowledge of mechanical needs of various vehicles
• High School diploma or GED

• Commercial Driver's license (CDL) helpful but not required

• 1 + years’ experience in Rollback, Medium to Heavy duty towing a plus
• WreckMaster Certificate a plus

Skilled / Abilities Required:

• Excellent knowledge of mechanical needs of various vehicles
• Pass Drug test according to DOT requirements
• Be insurable under company’s insurance carrier
• Problem solving – use reason even when dealing with emotional topics
• Provide quality customer service at all times; responding to customer’s needs even in emotional situations
• Confirm information and provide service options; explain service procedures
• Exhibit sound and accurate judgment to support and explain reasoning for decisions; include appropriate people in decision making process
• Use of time efficiently and productively
• Demonstrate accuracy and thoroughness in keeping with company quality standards
• Observe safety and security procedures at all times
• Adapt to changes in the work environment as they occur
• Demonstrate dependability; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary
• Establish and maintain effective working relationships with employees, customers and the public
• Communicate effectively, verbally and in writing

Physical Abilities:

• Be able to lift up to 40 pounds
• Mechanical abilities as they relate to repairs to vehicles
• Regularly required to be able to use hands, fingers, be able to feel, hear, stand, walk, reach with hands and arms; to stoop, kneel, crouch or crawl; sit in vehicle seat for extended periods; perform significant amount of lifting, bending, twisting, climbing, listen and respond to radio phone communications; good vision

Regular exposure to moving mechanical parts, fumes, airborne particles, toxic and caustic fumes; noise levels are usually moderate