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Call Center Receptionist at Latitude Inc – Rockville, Maryland

Latitude Inc
Rockville, Maryland, 20850, United States
Posted on
NewSalary:$20.00 - $25.00/hrJob Function:Admin/Clerical/Secretarial
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About This Position

Call Center Receptionist

Position Overview:
An established organization is seeking a detail-oriented Participant Services Coordinator to support daily administrative operations and help ensure a high-quality service experience. This role is responsible for managing incoming communications, processing documentation, maintaining accurate records, and supporting internal workflow systems to ensure timely handling of participant-related matters.
Key Responsibilities
  • Manage incoming calls through a multi-line or automated telephone system and route inquiries appropriately
  • Receive, open, date-stamp, sort, scan, and index incoming physical and electronic correspondence
  • Ensure all documentation is properly uploaded and routed within established timeframes
  • Maintain accurate filing of indexed document batches in accordance with retention policies
  • Escalate participant-related concerns to appropriate personnel for timely resolution
  • Process outgoing mail and correspondence using postage systems
  • Review and process enrollment documentation, verify supporting materials, and communicate regarding incomplete or invalid submissions
  • Update participant address information based on returned mail and prevent future delivery errors
  • Perform general administrative and clerical duties to support office operations
  • Order office supplies, assist with facility-related needs, and maintain shared office areas
  • Professionally greet visitors and manage incoming deliveries
  • Support special projects and additional assignments as directed by management
Minimum Qualifications
  • Minimum of one year of experience handling physical and electronic documentation in a professional office setting
  • High school diploma required; associate or bachelors degree preferred
  • Proficiency in Microsoft Office applications
  • Strong written and verbal communication skills
  • Excellent phone etiquette and professional demeanor
  • Strong organizational skills with the ability to multi-task and prioritize effectively
  • High attention to detail and strong problem-solving abilities
  • Demonstrated reliability, punctuality, and consistent attendance
  • Ability to manage sensitive information with integrity and discretion
  • Capable of investigating issues, gathering relevant information, and resolving matters collaboratively

$20 - $25 an hour

Job Location

Rockville, Maryland, 20850, United States

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