Operations Manager at Waseyabek Development Company – Washington, District of Columbia
About This Position
Mission
Waséyabek Federal Services, LLC (WFS) is a 100% Tribally owned, Native American SBA 8(a) small business of the Nottawaseppi Huron Band of the Potawatomi (NHBP). WFS is part of a portfolio of companies managed by Waséyabek Development Company, LLC, a 100% Tribally owned economic development firm focused on income diversification on behalf of NHBP that reaches beyond gaming is a well-funded, experienced small business, with substantial liquid assets and experience in federal contracting. WFS has borrowing capacity to meet the daily cash needs of new business development, new award support, and operational working capital. WFS is well-versed in federal contract compliance and provides outstanding support services.
Position Summary
The Operations Manager serves as the senior on-site representative for WFS, overseeing the strategic planning and execution of designated facility support services for the Department of State’s Columbia Plaza complex located in the District of Columbia. This role is responsible for coordinating Consolidated Facility Services (CFS) in collaboration with DoS and the Program Management Office (PgMO) to ensure seamless infrastructure maintenance and uninterrupted operational consistency. It requires a comprehensive approach to ensure that the facility support services not only meet current operational requirements but also provide a framework for sustainable, long-term delivery services that align with DoS standards and goals. This position is contingent upon contract award.
Essential Duties and Responsibilities
- Reinforce a culture of safety within the organization. Must be knowledgeable of safety requirements, lead safety talks and perform daily walkarounds of support areas.
- Managing relationships with contractors, subcontractors, and DoS officials to ensure seamless operations.
- Oversee a dedicated team responsible for delivering comprehensive support services; ensure high-quality performance through continuous monitoring, proactive guidance, and timely resolution of any performance-related concerns.
- Developing detailed contract documents that clearly define the scope, deliverables, performance metrics, and service level agreements (SLAs) in alignment with DoS requirements.
- Engaging in negotiations with potential service providers to secure favorable terms while ensuring the contract meets all DoS requirements.
- Collaborating with WFG legal and procurement teams to review and finalize contract language, mitigating any potential legal issues before execution.
- Defining and tracking key performance indicators (KPIs) to ensure that the contracted services meet or exceed established standards.
- Conducting regular audits and on-site inspections to verify that service providers are adhering to the contract's terms and maintaining quality standards.
- Quickly identifying, analyzing, and resolving any discrepancies or performance issues, ensuring continuous service improvement and regulatory compliance.
- Developing and managing budgets specific to facility support contracts, ensuring all expenditures are justified and within allocated limits.
- Monitoring financial performance by tracking expenditures, processing invoices, and performing reconciliations to prevent cost overruns.
- Generating detailed financial reports for internal and DoS stakeholders to maintain transparency and support fiscal accountability.
- Overseeing daily operations associated with DoS assigned facility support services, ensuring they are provided efficiently and effectively.
- Developing and enforcing operational protocols that maximize service efficiency while minimizing downtime or disruptions.
- Collaborating with DoS facility management teams and third-party vendors to integrate services and streamline operations.
- Proactively identifying potential risks that could jeopardize contractual performance, such as compliance lapses or operational failures.
- Formulating and implementing risk mitigation plans, including contingency planning and corrective action measures.
- Ensuring all operations align with federal guidelines and industry best practices, minimizing the potential for liability or non-compliance penalties.
- Preparing and delivering comprehensive status reports detailing performance metrics, compliance records, and any issues or improvements observed.
- Soliciting feedback from stakeholders and using this input to refine operational processes or renegotiate terms in future contract phases.
- Recommending and implementing process enhancements that can lead to cost savings, increased efficiency, or improved service delivery.
- Perform all other position-related duties as assigned or requested.
Required Qualifications
- Top secret clearance (required)
- Associate’s degree in related discipline – or documented evidence of equivalent professional experience demonstrating the applicant’s capability. Must possess a minimum of 15 years of experience in operations and maintenance services.
- Have the ability to do the following:
- Define, establish and manage multiple support services
- Thrive in a fast-paced team environment
- Pass a pre-employment drug screen
- United States citizenship is required to work on a federal contract and will be electronically verified via E-Verify
Preferred Qualifications
- Valid Master Electrician License in the District of Columbia or Maryland
- Experience supporting U.S. government or Department of State (DOS) contracts
- Leadership, management skills, and budgeting ability
- Excellent communication and presentation skills
- Advanced/intermediate proficiency in Outlook, Word, and Excel
Work Environment and Conditions
This position requires work in secure government facilities and adherence to all applicable security, safety, and compliance protocols. The role may involve physical activity, including lifting, climbing, and working in confined spaces, as required to perform job duties.
Hiring Preference
Native American & Veteran Hiring Preferences will be applied in accordance with WFS policy.
Waséyabek Federal Group is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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Job Location
Job Location
This job is located in the Washington, District of Columbia, 20037, United States region.