Medical Assistant - The Women's Center Alexander Park at Rochester Regional Health – ROCHESTER, New York

Job Title: Medical Assistant

Department: OBGYN

Location: The Women's Center at AlexPark

Hours Per Week: Per Diem

Schedule: 8:30a - 5p

SUMMARY:

As a Medical Assistant, your excellent customer service and communication skills directly affect patient care as well as ensuring day to day office operations run smoothly.

RESPONSIBILITIES:

Clinical Support

• Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.

• Obtain and document patient vital signs, history, and screenings; promptly report abnormalities.

• Perform EKGs, phlebotomy, point-of-care testing, and collect/process specimens for external testing.

• Assist providers and nursing staff during procedures and clinical care activities.

• Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.

• Provide patient education and instructions under provider or RN guidance.

• Maintain exam/treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.

• Order and track clinical supplies; assemble information packets and support provider communications.
  

Patient Interaction & Administrative Duties

• Support patient flow through check-in/check-out, scheduling, referrals, insurance verification, and phone management.

• Facilitate communication with patients, including mailing provider updates and assisting with MyCare sign-up.

• Escort patients to ancillary services (e.g., lab, radiology) as needed.
  

Team & Practice Support

• Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.

• Compile data from patient records for quality assurance and improvement activities when requested.

• Process payments and charge entry; manage non-clinical office supplies and distribute mail.

• Perform other duties as assigned to ensure smooth practice operations.

PREFERRED QUALIFICATIONS:

• Associates degree preferred.

• 2 years of pre-hospital care activities or acute/critical care experience preferred

• Strong customer service, computer, and communication skills

• Medical Assistant Certification preferred

• For Elder ONE Employment: 1 year experience with frail, elderly population preferred

Assists providers and patients by discussing Telehealth services with patients.
• Demonstrates ability to tactfully handle difficult situations, while maintaining a positive attitude
• Managing incoming calls and providing necessary information.
• Provide and gather patient’s medical documentation as instructed by provider.
• Verification of insurance eligibility/coverage and obtaining necessary pre-certifications/authorizations when applicable.
• Work closely and provide follow up with off-site staff members as needed.
• Scheduling and/or prescheduling patient appointments.

PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

PAY RANGE: $17.85 - $19.50

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.