Health Care Operations Administrator at Caring for Others – Medford, Oregon

WHO YOU ARE - we seek out people who are ...

• Driven by an inner sense of purpose to impact others
• Driven by a collaborative, whatever-it-takes, get-it-done mindset
• Driven by a commitment to excellence in their role
• Are pro-active, innovative, and experts in their own unique areas

We are excited to be hiring a Brach Administrator. The ideal candidate for this role will have the following skills and responsibilities:

ROLE RESPONSIBILITIES – what you’ll own and lead:

• Full operational leadership and performance of the Branch
• Day-to-day leadership, coaching, and accountability of branch staff
• Driving growth through relationship-building with Clients, families, referral partners, and the community
• Oversight of Caregiver scheduling to ensure full Client coverage and consistent service delivery
• Monitoring performance metrics, identifying opportunities, and implementing improvements
• Leading Client onboarding, service planning, and overall care experience
• Ensuring accuracy in authorizations, billing, and shift reconciliation to support financial goals
• Maintaining compliance with all regulatory, licensing, and documentation requirements
• Partnering cross-functionally with Business Development, Nursing, and Human Resources
• Overseeing office operations including hiring support, onboarding, training, and documentation
• Serving as a primary point of contact for Clients, Caregivers, and partners, ensuring timely and professional communication

EDUCATION AND EXPERIENCE

• At least 2 years healthcare or senior care management level experience
• Experience in home care, healthcare, or a related service-based industry
• Bachelor’s degree in Healthcare Administration, Business, Human Resources, or a related field preferred

ROLE QUALIFICATIONS

• Have a high value for innovation, streamlined processes and efficiency
• Demonstrate a pro-active and solution-oriented mindset
• Ability to demonstrate self-management and take initiative
• Have excellent written and oral communication articulation in English
• Demonstrate accuracy and attention to detail, maintaining accurate records and documentation
• Possess intuitive. strategic, and organized project management skills
• Have excellent professional collaboration skills and team mindset
• Have a results-driven, task-oriented approach
• Utilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast-paced environment
• Demonstrate strong interpersonal, discretion, and judgment skills
• Have proficiency with technology and electronic devices
• Demonstrate sense of warmth, welcome, and professionalism and excellent customer service
• Demonstrate strong commitment to compliance
• Knowledge of best practices for handling PHI in compliance with HIPAA regulations
• Administrative specialty in related field – whether accounting, customer service, scheduling, billing, IT, project management, leadership, sales, marketing, business development, medical scheduling, staffing, care coordinator or coordination, recruiting, talent acquisition, compliance, office manager or management, business manager or management, human resources, or operations a bonus
• Experience in assisted living, facility, nursing home, or in home care a bonus

COMPREHENSIVE WELLNESS PORTFOLIO - In your role with Caring for Others, you’re responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays
• *100% Company-Paid Dental Insurance and Vision Insurance
• *100% Company-Paid $25,000 Life Insurance Policy
• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• *Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed
• *401K Retirement Program - with Employer Match
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week – with Lunch on us!
• And a supportive team to work alongside!
• *Benefits eligibility based on hours worked

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Caring for Others will engage in the interactive process and consider reasonable accommodations for qualified applicants and employees with disabilities, consistent with state and federal law.