TICKET SERVICES AGENT at AT&T Performing Arts Center – Dallas, Texas

ABOUT THE AT&T PERFORMING ARTS CENTER

The AT&T Performing Arts Center is a nonprofit foundation that operates and programs a 10-acre campus comprised of three premier performance venues and a park in downtown Dallas. Audiences enjoy the best and most recent from Broadway; the finest dance companies from across the globe co-presented with TITAS Presents; and top concerts, performers and cutting-edge speakers. Thousands of students explore and more deeply experience the arts through the Center’s education program, Open Stages. The Center also offers free programming for audiences from every part of the community.

Organizational Values:

The Center’s culture is to focus on the values that guide its people's actions. The Center commits to serving as a place of inclusion, diversity, and equity for our staff, artists, community, and beyond. We commit to listening to each other, learning from each other, and taking a stand for what we know is right so that all people feel valued, respected, and safe. The Center is an Equal Opportunity Employer.

The Center’s Core Values are to passionately pursue our mission by being:

• Achievement Focused - Committed to the advancement and cultivation of the Performing Arts in Dallas
• Community Minded – Actively fostering and participating in meaningful community interactions
• Customer Service Driven – Dedicated to the service of internal and external constituents so that all want to return
• Flexible – Willing to change to achieve results

The Center’s five resident companies are among the city’s leading arts institutions: Anita N. Martinez, Ballet Folklorico, Dallas Black Dance Theatre, The Dallas Opera, Dallas Theater Center and Texas Ballet Theater. Designed by internationally acclaimed architects, the Center’s campus includes the Margot and Bill Winspear Opera House, Dee and Charles Wyly Theatre, Annette Strauss Square, and Elaine D. and Charles A. Sammons Park are some of the finest performance venues in the world.

Job Summary:

This position is an excellent fit for individuals passionate about the performing arts and energized by helping patrons of the AT&T Performing Arts Center. We offer free covered parking and complimentary tickets to select performances. The position pays $15.45/hr.

Ticket Services Agents sell tickets, support patrons, and navigate multiple ticketing and communication systems in a fast paced environment. Because every performance has unique ticketing rules, seating configurations, and policies, agents must be fast learners who adapt quickly, absorb new information with ease, and apply changing procedures in real time. The role requires high technical agility, including the ability to move confidently between several software applications at once, ticketing systems, seating maps, payment tools, patron records, and internal communication platforms, without losing accuracy.

Agents work in an environment where calls, in person sales, system alerts, and show updates often occur simultaneously. Success in this role requires being comfortable with rapid context switching, staying organized, and maintaining focus while shifting between tasks. Because ticketing work demands precision, agents must be detail driven under pressure, ensuring correct pricing, accurate patron data, and proper payment handling even during peak call times and busy performance days.

A strong customer centered problem solving mindset is essential. Agents listen carefully, troubleshoot issues, and guide patrons through complex or unfamiliar ticketing situations while maintaining a calm, friendly, and professional demeanor.

Scheduled call center shifts range from 4–5 hours; venue box office shifts range from 3–4 hours. Candidates must be available for weekday/weekend call center shifts and weekend box office shifts. Agents typically work 10–20 hours per week, depending on business needs, and may be required to work onsite for all or part of their scheduled week.

Position Responsibilities:

• Answer sales and customer service calls in the ticket services center; for remote days, maintain a distraction free workspace.

• Provide in person customer service and ticket sales at venue box offices (on and off campus) during performances.

• Navigate multiple software applications simultaneously with speed and accuracy, including ticketing systems, seating maps, payment tools, patron records, and internal communication platforms.

• Learn and apply show specific ticketing rules, seating configurations, and policies that vary by performance.

• Process ticket orders and handle cash, checks, and credit cards; balance ticketing batches accurately.

• Enter and update patron information in the Tessitura ticketing system with precision.

• Communicate clearly, maintain a professional demeanor, and uphold customer service standards.

• Perform additional duties as assigned

Qualifications:

Education and/or Experience

• High school diploma and solid basic math skills.
• Strong communication skills, both over the phone and in person.
• Experience in box office, ticketing, retail, call centers, customer service, or similar environments.

Experience & Skills

• Advanced comfort with computers, including typing, navigating websites, managing multiple windows/tabs, and using several applications at once.
• Ability to learn new systems quickly and adapt to frequent changes in show requirements, policies, and procedures.
• Strong attention to detail and ability to work accurately under pressure in a fast paced, multitasking environment.
• Reliability, punctuality, and consistent follow through on assigned tasks.
• Tessitura experience is a plus.
• Bilingual skills are a plus.